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Intro to Business > chapter 13 > Flashcards

chapter 13 Flashcards

1
Q

has the relationship between management and employees been smooth?

A

no

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2
Q

what is managements responsibility?

A

to produce a profit

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3
Q

why were unions formed?

A

to protect workers from intolerable work conditions and unfair treatment

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4
Q

what are the 3 reasons that in recent decades union strength has got weaker?

A

global competition- lots of jobs are being out sourced so less workers can join the union

shift from manufacturing to service and high tech industries- high tech and service jobs do not need a union to negotiate on their behalf

growth in part-time work- there have been less people joining unions since they are only part time

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5
Q

why do unions have their strength?

A

they get their strength from numbers and all there workers coming together to voice their problems instead of one by one

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6
Q

what are the 2 types of unions?

A

a craft union
an industrial union

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7
Q

what is a craft union?

A

an organization of skilled specialists in a particular craft or trade

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8
Q

why were craft unions formed?

A

they were formed to address fundamental work issues of pay, hours, conditions and job security typically for trades workers

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9
Q

what is an industrial union?

A

a union that consists of unskilled and semi skilled workers in mass production industries like car manufacturing and mining

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10
Q

what are the 6 reasons/ PRO’s employees join unions?

A

pro-union attitudes
poor management/ employee relations
negative organizational climate
poor work conditions
unions good reputation
job security

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11
Q

what are the 6 reasons/ CON’s that employees do not join unions?

A

anti-union attitude
good management/ labour relations
positive organizational climate
good work conditions
unions bad reputation
peer pressure

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12
Q

what are 6 things unions develop for workers?

A

workers compensation
minimum wage
overtime rules
severance pay
child labour laws
job saftey regulations

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13
Q

what are 5 recent developments in employee benefits

A

workers compensation
minimum wage
vacations
pension plans
unemployment insurance

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14
Q

what does the unionization rate refer to?

A

the percentage pf employees individuals who are union members

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15
Q

what does the coverage rate refer to?

A

the percentage of employeed individuals both union and non union who are covered by a collective agreement

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16
Q

who are unions regulated by?

A

federal and provincial legislation

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17
Q

what does the law require unions to be?

A

democratic, financially accountable to their members and be registered with the labour board

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18
Q

what percentage of workers in canada are protected by the employment laws of their Provence?

A

94%

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19
Q

what is the labour relations board (LRB)?

A

a quasi-judicial body consisting of representatives from government, labour and business. they invistigate any workplace violations of the law

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20
Q

what does the labour relations board investigate?

A

any work place violations of the law

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21
Q

what does the Supreme Court of canada define sexual harassment as?

A

the unwelcome conduct of a sexual nature that detrimentally affects the work environment

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22
Q

what does CCOHS define workplace violence as?

A

any act in which a person is abused, threatened, intimidated or assaulted in their employment

23
Q

what is collective bargaining?

A

the process whereby union and management representatives negotiate a contract for workers

24
Q

what is certification?

A

a formal process whereby a union is recognized by the labour relations board as the bargaining agent for a group of employees

25
Q

what is decertification?

A

the process by which workers can take away unions rights to represent them

26
Q

what is the collective bargaining management agreement?

A

more informally referred to as the labour contract, clarifies the terms and conditions and sets the tone under which management and organized labour will function over a specific period

27
Q

what are the 4 hiring conditions?

A

closed shop
union shop
agency shop
open shop

28
Q

what is closed shop hiring?

A

when all new hires must be union members and hiring is done through the union

29
Q

what is union shop hiring?

A

the employer is free to hire anybody but the recruit must join the union within a short period of time

30
Q

what is agency shop hiring?

A

the new employee is not required to join the union but must pay union dues

31
Q

what is open shop hiring?

A

employees are free to join or not to join the union and pay or not to pay

32
Q

what are the 3 pros to joining a union?

A

members are generally better protected when a dispute rises

usually receive higher wages and better benefit coverage

better negotiating power as a group rather then an individual

33
Q

what are the 3 cons of joining a union?

A

promotion and pay may be determined by seniority

negotiated compensation usually leads to higher production cost

you may not agree with all of the unions decisions

34
Q

what are the 3 types of disputes?

A

grievance
arbitration
mediation

35
Q

what is a grievance?

A

a procedure laid down in the contract for resolving differences of interpretation

36
Q

what is arbitration?

A

independent, outside party to rule on the grievances

37
Q

what is mediation?

A

the same as arbitration, but the mediator has no power to impose a ruling upon the parties

38
Q

how does the grievance resolution process work?

A

the problem will work its way up the chain of authority until it is solved

39
Q

what is conciliation?

A

the process by which a trade union or an employer must use the governments services to help resolve differences

40
Q

what is the bargaining zone?

A

the range of options between the initial and final offer

41
Q

how long can the negation process take?

A

it can go on for months

42
Q

what is mediation?

A

the use of a third party mediator who encourages both sides in a dispute to consider to negotiate, they can make suggestions but not decisions

43
Q

what is arbitration?

A

an agreement to bring a impartial third party to make a decisions in a Labour dispute

44
Q

what is the labour agreement?

A

the agreement of work between the employee and management

45
Q

how long are labour agreements?

A

normally no longer than 2-3 years due to wanting to renegotiate after the contract

46
Q

what are 4 labour weapons used by employees to resolve conflict?

A

strikes
boycotts
picketing
work slowdowns

47
Q

what are 4 management weapons used by managers to resolve conflict?

A

injections (legislation making workers work)
strikebreakers (temporary workers)
lockouts (lock the work premises)
bankruptcy

48
Q

what is the back to work legislation?

A

laws that would force people to work and not strike

49
Q

why do they have the back to work legislation?

A

so people striking doesn’t effect the public good (hospitals)

50
Q

what are strikes?

A

when workers collectively refuse to go back to work

51
Q

what are rotating strikes?

A

a union tactic of having alternating strikes amount different plants or cities, this lets employees get some pay

52
Q

what is a wildcat strike?

A

an unauthorized strike organized by the workers

53
Q

what are the 2 work place laws that would affect unionizing?

A

the right to know about workplace hazards
the right to refuse unsafe work

54
Q

why would the right to know about workplace hazards and the right to refuse unsafe work affect unionizing?

A

because employees may feel that these laws protect them enough and joining a union would not be very beneficial when they are protected under these 2 rules

Intro to Business (25 decks)

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