chapter 12 Flashcards
what is Human Resources Management (HRM)?
the process of determining hr needs and then implementing them to achieve organizational goals
what are the 7 human resource needs?
recruiting
selecting
developing
motivating
evaluating
compensating
scheduling
what are the 15 human resource challenges?
-half of all jobs will be disrupted by AI and tech
-a changing multi generational workforce
-shortages of trained workers in the sciences
-increase for tailored benefits
-implementing HRM information systems
-a shift in employee attitudes towards work
-increase in demand for temporary and part time work
-large number of skilled + unskilled workers in declining industries like steel+automobile are under employees +need training
-a growing percentage of new workers are uneducated
-a shortage of skilled trades due to retirement
-increase of yearly retirement of workers and managers must plan to transfer knowledge
-overseas workers working for less money and less laws
-increase in concern for health care, elder care and workplace violence + harassment
-decrease employee loyalty and increase in employee turnover
what are the 5 steps for determining the organizations HR needs?
prepare HR inventory
prepare job analysis with description and specification
assess demand
assess supply
establish strategic plans
explain prepare a Human Resources inventory?
this inventory should include ages, names, education, capabilities, training, special skills and other information important to the specific organization. this is important so you know what skills you have and what positions that you have and so you know who you need to hire
explain prepare a job analysis?
a job analysis is a study of what is done by employees who hold various job titles, these are necessary to recruit and train employees
what are the 2 components of a job analysis?
description of the job
specification about the person
explain Assesing demand?
it is important to asses demand for a job because technology is changing rapidly and training programs must be started long before the need for a job Is apparent
explain establishing a strategic plan?
a plan must address recruitment, selection, training and development, compensation and career management for the labour force so the organization knows how to hire and train to reach their orgaizational goals
what are the 3 steps in the hiring process?
recruit
select
train/ develop
what are the 5 steps in the selecting process for hiring?
application form
interview
test
investigate
probation
what are the 7 kinds of training and development a company can do?
orientation
on the job training
apprenticeship
off the job training
online training
vestibule training
job simulation
what is training and development?
it is an attempt to improve productivity by increasing an employees ability to perform. this training focuses on short-term skills
what are the 3 steps in a training and development program?
assessing the needs of the organization
designing training activities to meet the identified needs
evaluating the effective ness of the training
what explain employee orientation?
the activity that initiates new employees to the organization, fellow employees, supervisors, policies, practices, values and objectives of the firm
explain on the job training?
on the job training is the most fundamental type of training, the employee being trained on the job immediately begins their tasks by doing, watching and imitating other at the work place
explain apprentice programs?
they are a period during which a learner works along side an experienced employee to master the skills and procedures of a craft, some involve classroom training as well. some apprenticeships can take several years
explain off the job training?
occurs away from the workplace and consists of internal or external programs to develop any variety of skills to foster personal development
explain online training?
employees would attend classes online. offers an example of how technology is improving the efficiency of many off the job training programs
explain vestibule training?
this is done in classrooms near the job site and employees are taught on similar equipment that is used on the job, this allows a learner to use proper methods and safety procedures before assuming an assignment
explain job simulation?
it is a training where employees use of equipment that duplicates job conditions and tasks so that trainees can learn skills before attempting them on the job
what are 6 ways to appraise employee performance?
identify training needs
use promotion as a tool
recognize workers achievements
evaluate hiring process
judge effectiveness of orientation process
what are the 6 performance appraisal standards?
establish standards
communicate standards
evaluate performance
discuss results
take corrective action
use results to make decisions
what are the 3 performance appraisal DO’s?
DO allow sufficient time without distractions for the appraisal
DO end the appraisal with positive suggestions for employee improvement
DO include the employee in the process as much as possible (let the employee prepare a self-improvement program)
what are the 3 performance appraisal DONT’s?
DON’T attack the employee personally the employee
DON’T make the employee feel uncomfortable or uneasy
DON’T wait until the appraisal to address problems with the employees work
why is it important to compensate for employees properly?
because if they are compensated properly that can manage their performance so they work well
what are 8 ways to compensate employees?
salary
hourly wage
piecework system
commission plans
bonus plans
profit sharing plans
gain sharing plans
stock options
what are the 4 ways to help staff in the career management area?
promoting and reassigning employees
terminating employees
retiring Employee
losing employees
why would promoting and reassigning employees help in career management?
many companies find that promotion from within the company improves employee morale, internal promotions are also cost effective because the employee is already familiar with the corporate culture and procedures
why would terminating employees help in career management?
downsizing and restructuring can help career management because when the company restructures it give more opportunities to the newer employees
why would retiring employees help in career management?
in addition to layoffs another, too, used to downsize companies is to offer early retirement benefits to make older workers retire, this would give new workers the opportunity to grow in the company
why would losing employees help career management?
learning about their reason for leaving can be valuable in preventing the loss of other good people in the future, this would help people feel comfortable in their career and to grow their career path
what is career management?
the management of the careers and the future careers of an organizations employees
