Chapter 9: Client Care Flashcards
All of the following are ways to greet a client professionally and respectfully EXCEPT:
A) offer a friendly smile
B) avoid direct eye contact
C) welcome the client warmly
D) extend your hand and shake hands firmly
B) avoid direct eye contact
Which element listed below is usually the first contact a client has with the skin care center?
Telephone
The nonverbal gesture that conveys undivided attention and demonstrates personal confidence is:
Eye contact
The preferred tone of voice in a professional setting is:
Low key
Which of the following is NOT a component of the Client Consultation Form? A) personal income B) treatment record C) personal skin evaluation D) professional skin evaluation
A) personal income
What section of the Client Consultation Form asks for basic data that can be used to offer marketing promotions?
Personal information
What section of the Client Consultation Form identifies possible contraindications for particular products, equipment, and services to be used or performed?
Medical history
A substance or ingredient likely to cause an allergic reaction is referred to as a(n):
Allergen
Allergies to alpha and beta hydroxy acids can cause:
Irritation
Hyper pigmentation, acne, and increased dryness are all possible side effects of:
Hormone replacement therapy
All of the following conditions should avoid treatments that utilize electrical current EXCEPT: A) epilepsy B) diabetes C) pregnancy D) pacemaker
B) diabetes
Dilated capillaries that can be treated with gentle massage and soothing, mild products are referred to as:
Telangiectasia
Any types of treatments should be avoided on clients with active:
Herpes Simplex lesions
Which of the following is NOT a lifestyle factor that may affect the skin? A) diet B) exercise C) smoking D) low pain threshold
D) low pain threshold
A lifestyle factor that robs nutrients and oxygen from the skin is:
Smoking
Regular exercise promotes a healthy body and skin by increasing:
Circulation
Which of the following may protect the skin care center from claims related to damage that may occur to the client’s skin as a result of the services provided?
Client Release Statement
The part of the Client Consultation Form in which the Esthetician reviews and evaluates the skin is the:
Professional skin evaluation
How often should a professional skin analysis be performed?
Each visit
Which of the following is NOT an indicator of an effective skin care treatment? A) decreased wrinkles B) improved hydration C) increased pore size D) improved pigmentation
C) increased pore size
The size of the pores is most visible on the:
Cheek area
The key ingredient a product contains that makes it effective is referred to as the:
Feature
Asking the client to schedule another appointment in advance is referred to as:
Rebooking
Which of the following steps should NOT be followed upon completion of the treatment?
A) provide clients with a home care treatment plan
B) discredit products that the client’s are currently using
C) review with clients the products used during the treatment
D) stress the features and benefits of recommended products
B) discredit products that the client’s are currently using
