Chapter 9

Question 1

Activities undertaken to attract, develop and maintain an effective workforce within organization.

Answer 1

Human-resource management

Question 2

The economic value of your human resources.

Answer 2

Human capital

Question 3

A subfield of HRM that adresses the complexity of recruiting on a global scale.

Answer 3

International HRM

Question 4

Hiring o promoting of applicants based on non relevant job criteria.

Answer 4

Discrimmination

Question 5

Policy that requires employers to take positive steps to guarantee equal employment opportunities for people within protected groups.

Answer 5

Affirmative actions

Question 6

People who work for an organization but not for permanent or full time basis.

Answer 6

Contingent workers

Question 7

People, mostly retirees, who bring needed expertise.

Answer 7

Contingent professionals

Question 8

Using computers or telecommunications to perform work from home.

Answer 8

Telecommuting

Question 9

Intentionally reducing the company’s workforce to the point thet is right for the organization.

Answer 9

Rightizing

Question 10

An employee selection approach in which the organization and the applicant attempt to match each others interests.

Answer 10

Matching model

Question 11

Forecasting of the human resource needs and the projected matching of individuals with expected job vacancies.

Answer 11

Human resource planning

Question 12

Activities that define the desired characteristics of applicants for specific jobs.

Answer 12

Recruiting

Question 13

Systematic process of gathering and interpreting information about the essential duties of a job.

Answer 13

Job analyisis

Question 14

Concise summary of the specific tasks and responsibilities of a particular job.

Answer 14

Job description

Question 15

An outline of knowledge, skills, etc, needed to accurately perform a job.

Answer 15

Job specification

Question 16

A recruiting approach that gives applicants all pertinent and realistic information about the job and organization.

Answer 16

Realistic job preview

Question 17

The process of determining the skills a person needs to perform a job.

Answer 17

Selection

Question 18

A device for collecting information about an applicant’s education, previous job experience, etc.

Answer 18

Application form

Question 19

Test designed to measure a particular attribute such inteligence or an aptitude.

Answer 19

Employment test

Question 20

A technique for selecting individuals with high managerial potential based on their performance.

Answer 20

Assessment center

Question 21

A type of training in which an experienced employee adopts a new employee to teach him how to perform duties.

Answer 21

On the job training (OJT)

Question 22

An in-house training and education facility that offers broad based learning opportunities for employees.

Answer 22

Corporate university

Question 23

When an experienced employee guides and supports a less experienced employee.

Answer 23

Mentoring

Question 24

Directing, instructing and training a person with the goal of developing specific management skills.

Answer 24

Coaching

Question 25

Observing and employee's performance and providing him with feedback.

Answer 25

Performance appraisal

Question 26

A process that uses multiple raters to appraise the employee performance and guide development.

Answer 26

360 degree feedback

Question 27

associating a rigid exaggerated and irrational belief within a group of people, also placing an employee in certain group based on just a few traits or characteristics.

Answer 27

Stereoptyping

Question 28

A rating error that occurs when an employee gets the same rating in all dimensions regardless of his or her performance on individual ones.

Answer 28

Halo effect

Question 29

Rating technique that relates an employee's performance to a specific job related incidents.

Answer 29

Behaviorally anchored rating scale (BARS)

Question 30

Monetary payments used to reward employees.

Answer 30

Compensation

Question 31

Process of determining the value of jobs within an organization through an examination of job content.

Answer 31

Job evaluation

Question 32

Surveys that show what other organizations pay incumbents in jobs that match a sample of key jobs selected by the organization.

Answer 32

Wage and salary surveys

Question 33

Incentive pay that ties at least a part of compensation to employee effort and performance.

Answer 33

Pay for performance

Question 34

An interview conducted with departing employees to determine the reasons for their terminations.

Answer 34

Exit interview

Question 35

The way in which employees differ

Answer 35

Diversity

Question 36

Creating a climate in which the potential advantages of diversity for organizational or group performance are maximized while the potential disadvantages are minimized.

Answer 36

Managing diversity

Question 37

Tendency to view people who are different as being defficient.

Answer 37

Prejudice

Question 38

When someone acts out their prejudicial attitudes toward people who are the targets of their prejudice.

Answer 38

Discrimmination

Question 39

A psychological experience of a person engaged in a task who is aware of discrimination towards him or her that they think he or she will not be able to perform well on that task.

Answer 39

Stereotype threat

Question 40

The belief that one's own subculture is superior to others.

Answer 40

Ethnocentrism

Question 41

Invisible barrier that separates women and minorities from top management positions

Answer 41

Glass ceiling