Chapter 2

Question 1

Being open minded and an independent thinker

Answer 1

Mindfulness

Question 2

All elements existing outside the organization’s boundaries that have potential to affect the organization.

Answer 2

External environment

Question 3

Layer of external environment that affects the organization indirectly.

Answer 3

General Environment

Question 4

Includes social, economic, legal-political, international, natural and technological factors.

Answer 4

General Environment

Question 5

Layer of external environment that affects the organization directly.

Answer 5

Task Environment

Question 6

Includes competitors, suppliers, customers and labor market.

Answer 6

Task Environment

Question 7

Environment that includes the elements within the organization’s boundaries.

Answer 7

Internal Environment

Question 8

Includes current employees, managers, and corporate culture.

Answer 8

Internal Environment

Question 9

Dimension of the general environment that represents events originating in foreign countries.

Answer 9

International Dimension

Question 10

Dimension of the general environment that represents technological advancements in a specific industry.

Answer 10

Technological Dimension

Question 11

Dimension of the general environment that represents demographic characteristics as well as norms, customs and values.

Answer 11

Sociocultural Dimension

Question 12

Dimension of the general environment that represents the general economic health of the region in which the organization operates.

Answer 12

Economic Dimension

Question 13

Dimension of the general environment that represents government regulations and political activities.

Answer 13

Legal-Political Dimension

Question 14

Interest groups that work within the legal-political framework to influence companies to behave in certain socially responsible ways.

Answer 14

Pressure groups

Question 15

Dimension of the general environment that represents all the event that occur naturally on Earth, includes natural resources.

Answer 15

Natural Dimension

Question 16

Sector of the task environment that acquires goods or services from the organization.

Answer 16

Customers

Question 17

Sector of the task environment that are within the same industry or provide goods or services to the same set of customers.

Answer 17

Competitors

Question 18

Sector of the task environment that provide raw materials for the organization to produce.

Answer 18

Suppliers

Question 19

Sector of the task environment that represents the people in the environment who can be hired to work for the organization.

Answer 19

Labor market

Question 20

It means that managers do not have enough information about environmental factors to predict environmental needs and changes.

Answer 20

Uncertainity

Question 21

Combining two or more organizations into one

Answer 21

Merger

Question 22

Strategic alliance or program by two or more organizations

Answer 22

Joint venture

Question 23

Culture characterized by values that support the company’s ability to interpret and translate signals from the environment for new behavior responses.

Answer 23

Adaptability Culture

Question 24

Results-oriented culture that values competitiveness, personal initiative and achievement.

Answer 24

Achievement Culture

Question 25

A culture that places high value on meeting the needs of the employees, it values cooperation and equality.

Answer 25

Involvement Culture

Question 26

Culture that values a methodological, rational, orderly way of doing things.

Answer 26

Consistency culture

Question 27

Culture based on a solid organizational mission purpose that uses shared adaptive values to guide decisions.

Answer 27

High-performance culture

Question 28

A manager that uses signals and symbols to influence corporate culture.

Answer 28

Cultural leader