Chapter 8 Flashcards

1
Q

Adoption of a new behavior or idea by an organization.

A

Organizational change

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2
Q

Incorporating structures and processes that are appropiate for both the creative and impulse and for the systematic implementation of innovations.

A

Ambidiextrous approach

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3
Q

Change in the organization’s product or the service outputs.

A

Product change

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4
Q

A change in the organization’s production process.

A

Technology change

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5
Q

Generation of novel ideas that might meet percieved needs or other opportunities for the organization

A

Creativity

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6
Q

An in-house program that provides a safe harbor where ideas from employees throughout the organization can be developed without interferences from company bureaucracy.

A

Idea-incubator

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7
Q

Approach to product change that emphasizes shared development of innovations among several departments.

A

Horizontal linkage model

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8
Q

Multifunctional team that is provided with high levels of resources and empowerment to accomplish an accelerated product development project.

A

Fast-cycle team

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9
Q

Extending the search for and commercialization of new ideas beyond the boundaries of the organization.

A

Open innovation

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10
Q

A person who sees the need for and champions productive change within the organization.

A

Idea champion

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11
Q

A unit separate from the mainstream of the organization that is responsible for developing and innitiating innovations.

A

New venture team

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12
Q

A separate, small, informal but highly autonomous and often secretive group that focuses on breakthrough ideas for the business.

A

Skunkworks

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13
Q

A fund providing resources from which individuals and groups can draw to develop new ideas, products or businesses.

A

New-venture fund

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14
Q

A change in the attitudes and behaviors of a few employees in the organization.

A

People change

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15
Q

Major shift in the norms, values and mindset of the entire organization.

A

Culture change

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16
Q

Application of the behavioral science techniques to improve the organization’s health and effectiveness through its ability to cope with environmental changes, improve internal relationships, and increase learning and problem solving capabilities.

A

Organization Development (OD)

17
Q

A type of OD intervention that enhances the cohesiveness of departments by helping members to learn to function as a team.

A

Team building

18
Q

A type of OD intervention in which questionaires on the organizational climate and other factors are distributed among employees and their results reported back to them by a change agent.

A

Survey feedback

19
Q

Approach that brings together participants from all parts of the organization to discuss problems or opportunities and plan for major change.

A

Large group intervention

20
Q

The stage of organization development in which participants are made aware of problems to increase their willingness to change their behavior.

A

Unfreezing

21
Q

OD specialist who contracts with an organization to facilitate change.

A

Change agent

22
Q

The intervention stage of an organization development in which the individuals experiment with with new workplace behavior.

A

Changing

23
Q

The reinforcement stage in which organization development individuals acquire desired new skills or attitudes and are rewarded for it.

A

Refreezing

24
Q

Disparity between existing and desired performance levels.

A

Performance gap