Chapter 8: Project Quality Management

Question 1

What are the 3 processes of Project Quality Management?

Answer 1

Plan Quality Management
Perform Quality Assurance
Control Quality

Question 2

Which 4 types of cost are considered to be part of the cost of quality?

Answer 2

Prevention costs
Appraisal costs
Internal failure costs
External failure costs

Question 3

What is the Rule of 1?

Answer 3

A process is out of control whenever a single data point falls outside the specification limits (upper or lower).

Question 4

What is the Deming Cycle?

Answer 4

The PDCA (plan-do-check-act) cycle; it focuses on the iterative nature of continuous improvement

Question 5

What are the 5 levels of maturity in CMMI?

Answer 5

Initial 
Managed
Defined
Quantitatively managed
Optimizing

Question 6

What is variable sampling?

Answer 6

The determination of the degree of conformity (along a continuous scale) to a general characteristic

Question 7

What is tolerance?

Answer 7

The quantified description of acceptable variation for a quality requirement.

Question 8

What is the Trend of 7 Rule?

Answer 8

A process is out of control whenever 7 data points follow a trend up or down across the mean.

Question 9

What are Ishikawa’s 7 basic quality control tools?

Answer 9

Cause and effect diagrams
Control charts
Flowcharts
Histograms
Pareto charts
Run charts
Scatter diagrams

Question 10

What is Philip Crosby’s quality theory and what is his main point?

Answer 10

The Zero Defects theory

Main point: It is better to prevent defects from occurring at all, thereby saving the cost of nonconformance.

Question 11

What is the Rule of 7 or the 7 Run Rule?

Answer 11

A process is out of control whenever 7 data points in a row are above or below the mean.

Question 12

What are the objectives of a quality audits?

Answer 12

Identify good or best practices
Identify gaps and shortcomings
Share good practices within the organization or industry
Proactively improve processes to raise team productivity
Highlight contributions identified through the audit in the lesson learned repository

Question 13

According to Deming, who has responsibility for the cost of quality?

Answer 13

Deming suggests that 85 percent of the cost of quality is management’s responsibility and under management control.

Question 14

What is the purpose of the process improvement plan?

Answer 14

Indicates how processes will be identified and analyzed toward enhancing the value of the process

Question 15

What is precision?

Answer 15

A measure of exactness.

Question 16

What is the difference between validation and verification?

Answer 16

Validation is the assurance that a product, service, or system meets the needs of the customer and other identified stakeholders.
Verification is the evaluation of whether or not a product, service, or system complies with a regulation, requirement, specification, or imposed condition.

Question 17

What is the focus of Juran’s quality theory?

Answer 17

Juran added the human dimension to quality by creating a focus on customer satisfaction, ensuring that requirements are met and the product is fit for use.

Question 18

What is attribute sampling?

Answer 18

Method of measurement quality that consists of noting the presence (or absence) of some characteristics (attribute) in each of the units under consideration. After each unit is inspected the decision is made to accept a lot, reject it, or inspect another unit.

Question 19

What is accuracy?

Answer 19

An assessment of correctness.