Chapter 8: Problem Management Process

Question 1

Unawareness

Answer 1

Person is not aware that they have a problem

Question 2

Initial awareness

Answer 2

Aware of an issue, but readiness for change is slow

Question 3

Heightened awareness

Answer 3

Knows there is problem, thinks to do something about it, but lacks commitment to take action

Question 4

Preliminary actions

Answer 4

On the verge of doing something about it but unsuccessful

Question 5

Urgency

Answer 5

Underlying problem becomes distressing, sense of urgency develops

Question 6

Search for remedies

Answer 6

Clients explore different strategies for managing the problem situation

Question 7

Estimation of costs

Answer 7

Costs of pursuing different remedies becomes apparent

Question 8

Weighing the costs

Answer 8

Costs weighed seriously against other costs

Question 9

Rational decisions

Answer 9

Intellectual decision is made to accept some choice and pursue a certain course of action

Question 10

Rational-emotional decision

Answer 10

Heart joins the head in the decision process

Question 11

Serious action

Answer 11

Life-enhancing change and time and effort are put into modifying dysfunctional behavior

Question 12

Maintenance

Answer 12

Works to avoid relapse

Question 13

Relapse

Answer 13

Moving back to a previous stage or restarting the whole process

Question 14

Egan’s stages of change

Answer 14

1. Unawareness
2. Initial awareness
3. Heightened awareness
4. Preliminary actions
5. Urgency
6. Search for remedies
7. Estimation of costs
8. Weighing the costs
9. Rational decisions
10. Rational-emotional decision
11. Serious action
12. Maintenance
13. Relapse