Chapter 5

Question 1

Verbal Prompts

Answer 1

um, uh-huh, sure, yes, I see, ah, okay, and oh

Question 2

Nonverbal Prompts

Answer 2

bodily movements, gestures, nods, and eye movement

Question 3

Forms of probing

Answer 3

Statement, Requests, Questions, Single words or phrases

Question 4

When to probe

Answer 4

• to help clients engage fully
• for concreteness and clarity
• to clarify clients POV
• to fill in missing pieces
• to help client get a balanced view of problem situations and opportunities
• to help clients move into beneficial stages
• to invite clients to challenge themselves

Question 5

When to summarize

Answer 5

1. at beginning of new session
2. when a session is going nowhere/ stuck
3. when client needs a new perspective
4. to highlight a theme
5. have client provide summary to fully hear themself