Chapter 3

Question 1

Types of Nonverbal Behavior

Answer 1

posture, eye movement, facial expressions, voice inflections, observable physiological responses, space, grooming and appearance

Question 2

SOLER

Answer 2

Square up
Open posture
Lean toward client
Eye contact
Relaxed

Question 3

Myths of Nonverbal Behavior

Answer 3

• is nonsense
• accounts for most of communication
• can read others like a book
• no eye contact = lies
• most NV behavior is natural for people
• NV behavior means the same in different situations

Question 4

Forms of poor listening

Answer 4

• non-listening
• partial listening
• tape recorder listening
• rehearsing

Question 5

4 goals of focused listening

Answer 5

Experiences
Thoughts
Behaviors
Affect