Chapter 8

Question 1

Reputation

Answer 1

The prominence of an organization’s brand in the minds of the public and the perceived quality of its goods and services

Question 2

Trust

Answer 2

The willingness to be vulnerable to an authority because of positive expectations about the authority’s actions and intentions

Question 3

Justice

Answer 3

The perceived fairness of an authority’s decision making

Question 4

Ethics

Answer 4

The degree to which the behaviours of an authority are in accordance with generally accepted moral norms

Question 5

Disposition-based trust

Answer 5

Trust rooted in one’s own personality, as opposed to a careful assessment of the trustee’s trustworthiness

Question 6

Cognition-based trust

Answer 6

Trust rooted in a rational assessment of the authority’s trustworthiness

Question 7

Affect-based trust

Answer 7

Trust dependent on feelings toward the authority that go beyond any rational assessment of trustworthiness

Question 8

Trust Propensity

Answer 8

A general exception that the words, promises, and statements of individuals and groups can be relied upon

Question 9

Trustworthiness

Answer 9

Characteristics or attributes of a person that inspire trust, including perceptions of ability, benevolence, and integrity

Question 10

Ability

Answer 10

Relatively stable capabilities of people for performing a particular range of related activities

Question 11

Benevolence

Answer 11

The belied that an authority wants to do good for a trustor, apart from any selfish or profit-centred motives

Question 12

Integrity

Answer 12

The perception that an authority adheres to set of values and principles that the trustor finds acceptable

Question 13

Distributive Justice

Answer 13

The perceived fairness of a decision-making outcomes

Question 14

Procedural Justice

Answer 14

The perceived fairness of decision-making processes

Question 15

Interpersonal Justice

Answer 15

The perceived fairness of the interpersonal treatment received by employees from authorities

Question 16

Abusive Supervision

Answer 16

The sustained display of hostile and nonverbal behaviours, excluding physical contact, by a supervisor

Question 17

Informational Justice

Answer 17

The perceived fairness of the communications provided to employees from authorities

Question 18

Whistle-bowing

Answer 18

Employee’s exposing illegal or immoral actions by their employer

Question 19

Four-component Model

Answer 19

A model that argues that ethical behaviours result from the multistage sequence of moral awareness, moral judgement, moral intent, and ethical behaviour

Question 20

Moral Awareness

Answer 20

Recognition by an authority that a moral issue exists in a situation

Question 21

Moral Intensity

Answer 21

The degree to which an issue has ethical urgency

Question 22

Moral Attentiveness

Answer 22

The degree to which people chronically perceive and consider issues of morality during their experiences

Question 23

Moral Judgment

Answer 23

The process people use to determine whether a particular course of action is ethical or unethical

Question 24

Cognitive Moral Development

Answer 24

People’s movement through several states of moral development, each more mature and sophisticated than the prior one`

Question 25

Moral Principles

Answer 25

Prescriptive guides for making moral judgments

Question 26

Moral Intent

Answer 26

An authority’s degree of commitment to the moral course of action

Question 27

Moral Identity

Answer 27

The degree to which a person views himself or herself as a moral person