Chapter 10 Flashcards
Communication
the process by which information and meaning is transferred from a sender to a receiver
Face-to-face communication
The exchange of information and meaning when one or more individuals are physically present, and where communication occurs without the aid of any mediating technology
Verbal communication
A form of communication in which messages are sent and received using written and spoken language
Nonverbal communication
Any form of information exchange that doesn’t involve spoken or written words
Computer-mediated communication
The exchange of information and meaning using an electronic, digital medium
A popular method of exchanging written digital messages from an author to one or more recipients
Videoconferencing
A communication medium that permits real-time, live interaction and discussion between remote individuals or groups via satellite or Internet
Wiki
A highly flexible Web 2.0 application that allows people to quickly exchange verbal information and collaboratively solve problems, learn, manage projects, and create knowledge
Communicator competence
the ability of communications to encode and interpret messages
Noise
disturbing or distracting stimuli that block or interfere with the transmission of a message
Information Richness
The amount and depth of the information transmitted in a message
Gender differences
Different ways men and women tend to process and interpret information and communicate with others
Privacy
A state in which individuals can express themselves freely without being observed, recorded, or disturbed by other, unauthorized, individuals or groups
Downward communication
communication that flows from the top to the bottom of the vertical channel
Upward communication
communication that flows from ht bottom to the top of the vertical channel
Horizontal Communication
Communication that flows among members of work groups, teams or functional units who reside at the same level in the organization
All-channel network structure
A communication network in which any member can send and receive messages from any other
Circle network structure
A communication network in which members send and receive messages from individuals who are immediately adjacent to them
Chain network structure
A communication network in which information is passed from member to member, from one end of the chain to the other
Y network structure
A communication network in which one member controls the flow of information between one set of members and another
Wheel network structure
A communication network in which all communication between members is controlled by a single member
Informal communication networks
Spontaneous and emergent patterns of communication that result from the choices individuals make on their own`
Grapevine
The primary informal communication network within an organization
Rumours
Messages that travel along the grapevine that lack evidence as to their truth or validity
Gossip
Rumours about other people
Supervisor Feedback
A form of downward communication in which the supervisor provides information to a subordinate about his or her job performance
Job interview
A conversation initiated by one or more persons to gather information and evaluate the qualifications of the applicant for a job
Reliability
the extent to which the selection procedure is free from random error
Predictive validity
The extent to which the selection procedure predicts future job performance
