Chapter 10

Question 1

Communication

Answer 1

the process by which information and meaning is transferred from a sender to a receiver

Question 2

Face-to-face communication

Answer 2

The exchange of information and meaning when one or more individuals are physically present, and where communication occurs without the aid of any mediating technology

Question 3

Verbal communication

Answer 3

A form of communication in which messages are sent and received using written and spoken language

Question 4

Nonverbal communication

Answer 4

Any form of information exchange that doesn’t involve spoken or written words

Question 5

Computer-mediated communication

Answer 5

The exchange of information and meaning using an electronic, digital medium

Question 6

Email

Answer 6

A popular method of exchanging written digital messages from an author to one or more recipients

Question 7

Videoconferencing

Answer 7

A communication medium that permits real-time, live interaction and discussion between remote individuals or groups via satellite or Internet

Question 8

Wiki

Answer 8

A highly flexible Web 2.0 application that allows people to quickly exchange verbal information and collaboratively solve problems, learn, manage projects, and create knowledge

Question 9

Communicator competence

Answer 9

the ability of communications to encode and interpret messages

Question 10

Noise

Answer 10

disturbing or distracting stimuli that block or interfere with the transmission of a message

Question 11

Information Richness

Answer 11

The amount and depth of the information transmitted in a message

Question 12

Gender differences

Answer 12

Different ways men and women tend to process and interpret information and communicate with others

Question 13

Privacy

Answer 13

A state in which individuals can express themselves freely without being observed, recorded, or disturbed by other, unauthorized, individuals or groups

Question 14

Downward communication

Answer 14

communication that flows from the top to the bottom of the vertical channel

Question 15

Upward communication

Answer 15

communication that flows from ht bottom to the top of the vertical channel

Question 16

Horizontal Communication

Answer 16

Communication that flows among members of work groups, teams or functional units who reside at the same level in the organization

Question 17

All-channel network structure

Answer 17

A communication network in which any member can send and receive messages from any other

Question 18

Circle network structure

Answer 18

A communication network in which members send and receive messages from individuals who are immediately adjacent to them

Question 19

Chain network structure

Answer 19

A communication network in which information is passed from member to member, from one end of the chain to the other

Question 20

Y network structure

Answer 20

A communication network in which one member controls the flow of information between one set of members and another

Question 21

Wheel network structure

Answer 21

A communication network in which all communication between members is controlled by a single member

Question 22

Informal communication networks

Answer 22

Spontaneous and emergent patterns of communication that result from the choices individuals make on their own`

Question 23

Grapevine

Answer 23

The primary informal communication network within an organization

Question 24

Rumours

Answer 24

Messages that travel along the grapevine that lack evidence as to their truth or validity

Question 25

Gossip

Answer 25

Rumours about other people

Question 26

Supervisor Feedback

Answer 26

A form of downward communication in which the supervisor provides information to a subordinate about his or her job performance

Question 27

Job interview

Answer 27

A conversation initiated by one or more persons to gather information and evaluate the qualifications of the applicant for a job

Question 28

Reliability

Answer 28

the extent to which the selection procedure is free from random error

Question 29

Predictive validity

Answer 29

The extent to which the selection procedure predicts future job performance