Chapter 8

Question 1

What is Organization Culture

Answer 1

Organizational Culture refers to a system of shared assumptions, values and beliefs that indicate appropriate and inappropriate behavior within a given organization.

Question 2

Assumptions

Answer 2

Beliefs about human nature and reality that are taken for granted.

Question 3

Values

Answer 3

Shared principles, standards and goals

Question 4

Artifacts

Answer 4

The visible and tangible elements of organizational culture

Question 5

Organizational Culture

Answer 5

Determine what kind of relationships occur at work and what happens.

Question 6

Broader Culture

Answer 6

Hoefstads dimensions, the example we used in class was registering animals in Canada vs just having them if you want them in India/Pakistan. This is an example of a difference in uncertainty avoidance.

Question 7

Three Ways Culture is created in a firm:

Answer 7

1. Broader Culture
2. Organizational Imprinting
3. Industry Demand

Question 8

Organizational Imprinting

Answer 8

Founders imprint is the founders values, persona, ideas, sense of self and other inputs that go into the business.

Question 9

Industry Demand

Answer 9

Your culture is influenced by the economic landscape of your product. it comes from analyzing complements, substitutes and the market structure of your industry. This information profoundly shapes how you run your firm and as a result, it shapes its culture.

Question 10

How is culture maintained?

Answer 10

1. Leadership
2. Attraction, Selection, Retention
3. Onboard/Socializing
4. Rewards

Question 11

Stable Cultures

Answer 11

These cultures are predictable, rule oriented, and bureaucratic.

Question 12

Attraction, Selection, Retention

Answer 12

Employees find the Companies they like, Companies find the employees they like, and pairs that successfully blend organizational culture and expectations are retained.

Question 13

On boarding/Socializing

Answer 13

Can be as informal as a “Sink/Swim” process or can be as formal as a full fledged bootcamp.

Question 14

Rewards

Answer 14

Offering commission at Future Shop as a means to incentives and stimulate a proactive firm culture.

Question 15

How do you change culture?

Answer 15

• Eliminate Obstacles
• Continue to provide support
• Create small wins

Question 16

Innovative Culture

Answer 16

Cultures that are flexible, adaptive, and experiment with new ideas.

Question 17

Aggressive Cultures

Answer 17

Cultures that value competitiveness and outperforming competitors.

Question 18

Outcome Oriented Cultures

Answer 18

Cultures that emphasize, achievement, results and action. An example of this is Best Buy

Question 19

People-Oriented Cultures

Answer 19

value fairness, supportiveness, and respecting individual rights. In these organizations, there is a greater emphasis on and expectation of treating people with respect and dignity.

Starbucks is an example of a people-oriented culture. The company pays employees above minimum wage, offers health care and tuition reimbursement benefits to its part-time as well as full-time employees.

Question 20

Team-Oriented Cultures

Answer 20

Companies with a team-oriented culture are collaborative and emphasize cooperation among employees. For example, Southwest Airlines facilitates a team-oriented culture by cross-training its employees so that they are capable of helping one another when needed. The company also emphasizes training intact work teams

Question 21

Detail-Oriented Cultures

Answer 21

Organizations with a detail-oriented culture are characterized in the OCP framework as emphasizing precision and paying attention to details.

For example, Four Seasons and Ritz Carlton are among hotels who keep records of all customer requests such as which newspaper the guest prefers or what type of pillow the customer uses.

Question 22

Dimensions of Culture

Answer 22

Innovative
Aggressive
Outcome Oriented
People Oriented
Team Oriented
Detail Oriented
Stable Cultures