Chapter 1 Flashcards
Definition of Management from Textbook
Management is the art of getting things done through the efforts of other people.
Definition of Management from Class
“Management is a process.”
It is not a specific task that you complete and then you are done. It is something that requires ongoing effort.
POLC Framework
We breakdown the framework for getting things done in management into four tasks. Planning, Organizing, Leading, Controlling.
Three forms of Planning
Strategic Planning
Tactical Planning
Operational Planning
Strategic Planning
This is planning done at the highest level, it is conducted by top management and can take up to 3 years. Typically this involves conducting a SWOT analysis and determining how to position the organization to compete effectively in the environment.
Environmental Scanning
The act of analyzing the critical external contingencies facing an organization in terms of economic conditions, competitors, and customers.
Tactical Planning
Intermediate-range planning that is designed to develop relatively concrete and specific means to implement the strategic plan.This is usually done by mid level management and can take from one to three years.
Operational Planing
Assumes the existence of goals and objectives and specifies ways to achieve them. This is done at the bottom levels of an organization and usually takes one week to one year to implement.
What is organizing?
Assembling and allocating social and material resources.
What is leading?
Leading is a combination of Motivating subordinates, Communicating effectively and using power effectively.
Three Steps of Controlling
- Establishing standards
- Assess the performance of employees set against those standards
- Adjust as needed
(Establish, Measure, Adjust = EMA)
Job Enrichment
A job redesign technique that allows workers more control over how they perform their own tasks. For example you could tell your employee, you need to get report X done by friday, but you can split up the time and work any which way you want to!
Teamwork
Cooperative effort by the members of a group or team to achieve a common goal
Triple Bottom Line
Characterized by success in the
- Social
- Environmental &
- Economic
realms of society.
organizational citizenship behaviors (OCBs)
Voluntary behaviors employees perform to help others and benefit the organization.
