Chapter 8

Question 1

High intragroup trust

Answer 1

When task conflict increases among group members that have high levels of trust, these groups do not experience significant increases in personal conflict

Question 2

Low intragroup trust

Answer 2

When task conflict increases among group members that have low levels of trust, these groups are more likely to experience significant increases in personal conflict

Question 3

Representational gaps

Answer 3

Inconsistent views in the way people define or approach a problem

The greater these gaps, the more teams disagree about a task

Question 4

Minority/majority conflict in teams

Answer 4

Direct influence: get others to adopt your position

Indirect influence: when people in the majority privately agree w/ the minority

Question 5

Changing attitudes as a result of influence/pressure

Answer 5

Compliance: changing attitude in response to direct pressure

Conversion: change as a result of their own thinking

Sleeper effect: change in attitude can occur later

Question 6

Conflict management: Managerial Grid

Answer 6

People can take five courses or action when they find themselves in conflict

• competition
• collaboration
• compromise
• avoidance
• accommodation

Question 7

Conflict management: interests, rights, power

Answer 7

Interests approach: focus on satisfying both parties core interests

Rights approach: apply standard of fairness, precedence, contract, or law

Power approach: by force, intimidation, rank, or power

Question 8

Fairness and conflict

Answer 8

Equity method: benefits & costs should be proportional to members’ contributions

Equality method: members should benefit or suffer equally, regardless of input

Need method: benefits & costs should be proportion to members needs

Question 9

Distributive Justice

Answer 9

How to best allocate rewards in an org.

Employees who regard their org. to be Market focused tend to be interested in the distributive fairness

Question 10

Procedural Justice

Answer 10

Concern for how a person is treated by others

Employees who regard their org. to be bureaucratic tend to be interested in the procedural Justice

Question 11

Place time model of social interaction

Answer 11

Considers teams in terms of their geographic location and temporal relationship

Richness is a term that describes the potential info carrying capacity of a communications medium

Question 12

Information tech & social behavior

Answer 12

reduced status differences
- equalization of participation
- increased time to make decisions
- trust & rapport are more difficult