Chapter 5

Question 1

Message tuning

Answer 1

Sender tailors message for recipient

Question 2

Message distortion

Answer 2

present information that will received positively

Question 3

Saying is believing

Answer 3

Tune message to audience, changes memories

Question 4

Biased interpretation

Answer 4

Recipients hear what they want

Question 5

Prespective taking failurs

Answer 5

Poor at taking other prespectives

Question 6

Illusion of transparency

Answer 6

We believe we are bing transparent

Question 7

indirect speech acts

Answer 7

indirectly making requests

Question 8

Absorptive capacity

Answer 8

Ability to transform new knowledge into useable knowledge

Question 9

information dependence problem

Answer 9

Team members are dependent on one another for information

Question 10

Hidden profiles

Answer 10

Superior decision alternative, but the superiority of the choice is hidden from group members because each individual member only has a portion of the information supporting the superior alternative choice

Information known to only one, or a few members will often be omitted from group discussion

Question 11

Overcoming common info effect

Answer 11

Redirect & maintain discussion focus on unshared info

Communicate confidence

Rank rather than choose

Team reflexivity

Approach the task as a problem to be solved, not a judgement

Question 12

Common info effect

Answer 12

The main determinant of how much a given fact influences a group decision is not the fact itself, but rather how many people happen to be aware of this fact prior to a group discussion.

Question 13

Framing

Answer 13

The way an issue is posed

Question 14

Overconfidence

Answer 14

the tendency to be more confident than correct-to overestimate the accuracy of our beliefs and judgements

Question 15

Confirmation Biases

Answer 15

the tendency to seek, interpret, and create information that verifies existing beliefs