Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

HLST 154 - Professional Communication > Chapter 7: Small Group Communication (Lessons 15 & 16) > Flashcards

Chapter 7: Small Group Communication (Lessons 15 & 16) Flashcards

1
Q

What are some benefits of groups?

A

-easier to complete tasks
-establish bonds
-create, maintain, change our sense of self

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What can lead to negative group interactions?

A

lack of knowledge about group communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Dyadic Communication

A

applied in two person interactions

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Small Group Communication

A

interactions among three or more people connected through a common purpose

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Internal Influences on Small Groups

A

-member characteristics (ie. roles)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

External Influences on Small Groups

A

-group size, task, resources

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

How do size and structure affect group communication?

A

-the more people, the more scheduling and communication issues

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Reachability

A

how one member is or is not connected to other group members

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Decentralized Group Structure

A

-each group member is connected by to others
-makes coordination easy

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Centralized Group Structure

A

-the central person is reachable by all group members

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Shared group identity

A

formed around a shared goal and previous accomplishments

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Instrumental Needs of Groups

A

-provide security and protection through increased numbers and accessible resourcces

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Interpersonal Needs of Groups

A

-met by giving us inclusion, control, and support

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Identity Needs of Groups

A

-reference for social comparison
-beliefs, attitudes, values, or cultural identities

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Task-oriented Groups

A

-formed to solve problems, promote a cause, generate ideas or information
-ie. committee or study group

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Types of task-oriented groups

A

groups can be used for production (ie. event group), discussion (ie. clinical group), problem solving (ie. debate team)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Relational-oriented groups

A

formed to promote interpersonal connections and focus on quality interactions

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Teams

A

-task-oriented
-members are loyal to the task and other members
-have a clear goal/purpose
-clear roles
-coordinated efforts
-results driven
-external support
-ethical leadership

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Groups

A

-goal, purpose, roles are not always clear

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

Virtual Groups

A

-work together using a video-conferencing program
-overcomes geographical struggles

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Advantages of Small Groups

A

-shared decision making, resources
-synergy
-exposure to diversity
-expand social networks

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

Synergu

A

the potential for gains in performance or heightened quality of interactions

23
Q

Disadvantages of Small Groups

A

-when highly specialized skills or knowledge are needed
-slowed decision making process
-coordination and planning conflicting schedules
-selfishness

24
Q

In teams, tasks and goals usually can’t be achieved by __________ due to….

A

an individual due to constraints on time and resources

25
Q

What are some examples of teams?

A

sports, healthcare, orchestras

26
Q

Forming Stage

A

-group members reduce the uncertainty associated with new relationships or tasks
-foundation laid
-group cohesion formed

27
Q

Group Cohesion

A

members’ commitment to the purpose of the group and the degree of attraction among the group

28
Q

Storming Stage

A

-conflict emerges as people begin to perform their roles and negotiating where they fit in the group
-can lead to growth

29
Q

Norming Stage

A

-the practices and expectations of the group are solidified
-leads to stability, productivity, cohesion
-vital for smooth operation

30
Q

Group Norms

A

bring a sense of predictability and stability that allow the group to more on to the performing stage

31
Q

Performing Stage

A

-group members work relatively smoothy toward completing a task or achieving a purpose

32
Q

Adjourning Stage

A

when a group dissolves because it has completed its purpose or goal

33
Q

Group Climate

A

the relatively enduring tone and quality of group interaction experienced

34
Q

Task Cohesion

A

the commitment of group members to the purpose and activities of the group

35
Q

Social Cohesion

A

the attraction and liking among group members

36
Q

Advantages of Good Cohesion

A

-set goals easily
-high commitment
-more productive
-fewer attendance issues
-group perseverance
-satisfied members
-support and constructive criticism
-less anger and tension

37
Q

Participation

A

members feel better when including in discussion and functioning

38
Q

Messages

A

confirmation builds relational dimensions

39
Q

Feedback

A

contributes to group climate

40
Q

Equity

A

participation is managed equally

41
Q

Clear and accepted roles

A

satisfaction with hierarchy and acceptance of roles

42
Q

Motivation

A

activated by connection to goals and purpose

43
Q

Symbolic Convergence

A

group consciousness that develops through non-task-related communication (ie. jokes)

44
Q

Conformity

A

-a group pressure
-resistance due to disagreement or valid argument

45
Q

Groupthink

A

a negative group phenomenon characterized by lack of critical evaluation of proposed ideas

46
Q

What causes groupthink?

A

high cohesion and conformity pressure

47
Q

Ways to avoid groupthink:

A

-divide decision-making power
-discussion
-reward minorities
-ideas submitted before discussion
-decisions reviewed by outside party

48
Q

Procedural Conflict

A

-emerges from disagreements or trouble with operations
-differ in “how” beliefs
-can be resolved via vote

49
Q

Substantive Conflict

A

-differing beliefs, attitudes, values, ideas related to a group task

50
Q

Primary Tension

A

-when group first comes together
-based on uncertainty
-ice-breaker needed

51
Q

Secondary Tension

A

-emerges after forming stage
-less reserved and polite behaviour
-lower tolerance threshold

52
Q

Ways to manage small group conflict

A

-decision-making procedures
-third-party mediation
-leader facilitation

53
Q

Tips for Conflict Management

A

-clarify the issue
-create a positive discussion
-discuss needs rather than solutions
-set boundaries
-“we” language

HLST 154 - Professional Communication (9 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions