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HLST 154 - Professional Communication > Chapter 1: Foundations for Understanding Communication (Lessons 1 & 2) > Flashcards

Chapter 1: Foundations for Understanding Communication (Lessons 1 & 2) Flashcards

1
Q

Communication Definition

A

-a process by which information is exchanged between individuals
-a two way exchange
-can be verbal, non-verbal, written, electronic
-can be alternative mediums such as dance, music, paintings, sculptures

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2
Q

Emotional Interpretation

A

individuals assign meanings based on what they feel is being communicated

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3
Q

Documenting Health Info

A

-if it was not documented, it was never done
-you can be reported to the CRNA for failing to communicate

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4
Q

If a communication error occurs…

A

-stop and think:
what went wrong?
why did it go wrong?
what can I do next time to change the outcome?

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5
Q

Communication Process

A

-involves the sender, the recipient, and the transaction

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6
Q

Sender

A

person sharing the message

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7
Q

Recipient

A

person receiving and interpreting the message

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8
Q

Transaction

A

how the message is delivered and the factors that influence the environment and context

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9
Q

Verbal Communicatuon

A

-oral communication through spoken words, sounds, vocal intonation, pace
-can be face to face, one on one, in groups, over the phone

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10
Q

Nonverbal Communication

A

-through facial expressions
-eye contact, gestures, body positions, moment
-can reinforce or contradict what is said verbally
-used more often than verbal communication

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11
Q

Written Communication

A

-through written words, symbols, pictures, diagrams
-legal documentation

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12
Q

Intrapersonal Communication

A

-communicating with oneself using internal vocalization
-inside our head
-self reflection, self talk
-internal praise or scold

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13
Q

Interpersonal Communication

A

-communication between people
-builds, maintains, ends relationships
-most time spent here
-can be planned or unplanned
-may be goal-oriented

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14
Q

How to have better interpersonal communication…

A

-conflict management skills
-listening skills
-maintain positive relationships

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15
Q

Group Communication

A

-communication among 3+ people to achieve a shared goal
-group work helps prepare us for professional environments
-more intentional and formal
-often task focused

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16
Q

Challenges of Group Communication

A

-assigning tasks
-conflict
-misunderstandings
-preexisting relationships

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17
Q

Transmission and Interaction Models of Communication: shared components

A

-participants
-messages
-encoding and decoding
-channels

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18
Q

Participants

A

the senders and receivers of messages

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19
Q

Messages

A

the verbal or nonverbal content conveyed from sender to receiver

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20
Q

Encoding and Decoding

A

the internal cognitive process that allows us to send, receive, and understand messages

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21
Q

Encoding

A

-turning thoughts into communication
-level of consciousness varies

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22
Q

Decoding

A

-process of turning communication into thoughts

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23
Q

Transmission Model of Communication

A

-describes communication as a linear, one way process
-sender intentionally transmits message to a receiver
-focusses on the sender and the message
-leaves us presuming the receiver got the message
-responsibility lays on the sender to ensure message is conveyed

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24
Q

Noise

A

anything that interferes with a message being sent between participants

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25
Q

Environmental Noise

A

-physical noise
-ie. other people talking

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26
Q

Semantic Noise

A

-interference in the encoding and decoding process
-ie. confusion, different interpretation

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27
Q

Pros of Transmission Model

A

-spotlights sender and possible noise affecting the message

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28
Q

Con of Transmission Model

A

-limited because it privileges how the sender communicates
-ignores how message is received

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29
Q

Examples where transmission model is effective

A

-computer mediated communication
-ie. texting

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30
Q

CMC faults

A

-devaluing face to face communication
-privacy
-cyberbullying
-lack of civility

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31
Q

Interaction Model of Communication

A

-a process in which participants alternate positions as sender and receiver
-generate meaning by sending messages and receiving feedback in physical and psychological contexts
-feedback makes it two-way

32
Q

Feedback`

A

-messages sent in response to other messages
-two sender/receivers who alternate roles rather than just one
-more interaction focused than message focused

33
Q

Physical Context

A

-environmental factors in a communication encounter
-ie. size, layout, temp, lighting of a space

34
Q

Psychological Context

A

-mental and emotional factors in a communication encounter
-stress, anxiety, emotions

35
Q

Transaction Model of Communication

A

-describes communication as a process where communicators generate social realities
-not just a message exchange

36
Q

Transaction vs. Transmission & Interaction

A

transaction model conceptualizes communication, role of sender/receiver, and context differently

37
Q

Transaction Model Communication Concept

A

-create relationships
-form alliances
-shape our self-concepts
-engage in dialogue to create communities

rather than just sending/receiving messages

38
Q

Constructing Realities

A

-you don’t communicate about your realities
-you communicate to construct your realities

39
Q

Communicators

A

-the senders/receivers in the transaction model
-involves simultaneous sending and receiving

40
Q

Social Context

A

-stated rules or unstated norms that guide communication
-strategies/standards
-ie. being patient, active listening, empathy

41
Q

Cultural Context

A

-aspects of identity
-gender, pronouns, ethnicity, sexual orientation, class, ability
-no assumptions

42
Q

Ethical Communication

A

-consider what you’re saying, how you say it, and the effect of your words on others
-don’t ignore people regardless of how they treat you

43
Q

Psychological/Physical Context Impact on Student

A

-personal feelings
-stress
-trauma
-anxiety
-being late
-call bell
-beeping
-loud kids

44
Q

Psychological/Physical Context Impact on Patient

A

-trauma
-bad news
-beeping
-annoying family members
-nerves

45
Q

Effective Communication

A

-better outcomes
-better quality of care

46
Q

Ineffective Communication

A

-loneliness
-helplessness
-boredom

47
Q

What is required to be a good communicator?

A

to also be a great listener

48
Q

1st reason we study communication

A

-gives us a new perspective

49
Q

2nd reason we study communication

A

-make something we do frequently more meaningful and worthwhile

50
Q

3rd reason we study communication

A

-increase our effectiveness

51
Q

Communication meets needs

A

-achieves physical and instrumental needs
-feeds our identities and relationships

52
Q

Physical Needs

A

-people who encounter negative experiences but are willing to communicate have better mental and physical health
-communication decreases: stress, anxiety, depression, cancer, colds

53
Q

Practical Needs

A

-need communication to operate and complete tasks

54
Q

Identity Needs

A

-communication allows us to discover who we are
-influences how we think, act, feel

55
Q

Social Needs

A

-communication satisfies the need for pleasure, affection, companionship, escape, relaxation

56
Q

Can communication be replicated?

A

No

57
Q

Can communication be undone?

A

No

58
Q

Impersonal Communication

A

-advertising, serving
-no connection
-what we don’t want to demonstrate in healthcare

59
Q

Various Meanings

A

people interpret communication differently

60
Q

Role of Feedback

A

-ensures message is understood
-helps sender adjust message if needed

61
Q

Communication Competence

A

-the knowledge of effective and appropriate communication patterns
-ability to use and adapt knowledge

62
Q

Communication Knowledge

A

-cognitive aspect
-knowing how to do something
-understanding why things are a certain way
-observe and evaluate actions

63
Q

Communication Efficacy

A

-how does effective communication influence competence
-strategies
-skill

64
Q

Communication Adaptability

A

-how do status and power affect competence
-race and nationality?
-

65
Q

Competent Communication in Health Care:

A

-state clear ideas
-ethical communication
-recognize when appropriate to communicate
-identify communication goals
-select effective techniques for the situation
-collaboration and cooperation
-identify and manage misunderstandings
-manage conflict
-be open minded
-listen actively

66
Q
  1. Unconscious Competence
A

-you are unaware of the skill and lack proficiency
-unsafe student
-not aware you are communicating incompetently

67
Q
  1. Conscious Incompetence
A

-aware of the skill but not yet proficient
-may need some cueing
-needs more practice
-realize what you are doing is not yet what you need to be doing

68
Q
  1. Conscious Competence
A

-able to use the skill but only with effort
-getting there
-know what to do if something goes wrong
-know you are communicating well but need to get more experience

69
Q
  1. Unconscious Competence
A

-performing the skill is automatic
-communicate successfully without straining to be competent

70
Q

AIDET

A

-improves communication with patients

71
Q

Acknowledge

A

-the patient by name

72
Q

Introduce

A

-NOD

73
Q

Duration

A

-accurate wait times
-apologize for delays
-tell patient how long your shift is
-mention when you are going on break and who is covering your break

74
Q

Explain

A

-step by step what will happen
-ask if they have questions
-make questions specific

75
Q

Thank

A

-thank patient for their time
-thank for experience/learning
-when death occurs “it was an honour to care for…”

HLST 154 - Professional Communication (9 decks)

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