Chapter 7 - Organisational Change

Question 1

Define change

Answer 1

Change is the process of altering the existing organisation in some way and re-establishing it in a new or modified form

Question 2

What are change pressures from the internal environment

Answer 2

Corporate culture
Policies
Management styles
Employees

Question 3

What are change pressures from the operating environment

Answer 3

Customers/client 
Suppliers
Competitors 
Creditors and financial institutions 
Trade unions 
Investors

Question 4

Change pressures from the macro environment

Answer 4

Economic 
Legislative
Political 
Social and demographic pressures 
Technological developments
International pressures
Geographic
Environmental

Question 5

Analysing driving and restraining forces

Answer 5

1. defining the target of change
2. identifying the forces that act to drive and those that act to restrain
3. analysing the forces that can be changed
4. developing an action plan about what can be changed