Chapter 2.6 - 2.11 Management Skills/Styles Flashcards
Define autocratic management style
Where the manager tells staff what descions are made
Advantages of an autocratic style
Directions and procedures are clear
Employees roles and expectations are set out plainly
Control is top down and centralised so time is used efficiently
Disadvantages of a autocratic style
No employee input means no skill development
Employee job satisfaction decreases
Conflict chance increases
Us and them mentality
Define persuasive management
Where the manager attempts to sell decisions made
Advantages of a persuasive style
Managers gain trust and support
Employees believe that there feelings are being considered may act more positive
Acceptance of negative situations
Disadvantages of a persuasive style
Attitudes and trust remain negative
Communication is still poor and limited to a top down system
Employees remain frustrated because they are denied full participation
Define consultative management style
The manager consults employees before making decisions
Advantages of a consultative style
Greater variety of ideas
Employees have greater ownership so they take more interest
Decisions are completed more efficiently with better results
Disadvantages of a consultative style
Time taken to consult all employees can slow process
Some ideas are bound to be ignored may cause conflict
Some issues to be decided are not suitable for widespread consultation process
Define participative management style
Where the manger unites with staff to make decisions together
Advantages of a participative style
Employee/Employer relations are positive
Motivation and job satisfaction are optimal
High levels of trust improve employee performance
Disadvantages of a participative style
The role of management may be weakened and undermined
Internal conflict can arise
Could lead to an informal system resulting in collapse of management
Define laissez-fare management style
Where the employees assume total responsibility for, and control of work place operations
Advantages of a laissez-fare style
Employees feel a sense of ownership resulting in outstanding results
Communication is completely open
Continuous encouragement for creativity
Disadvantages of laissez-fair style
Complete loss of control by management could result in misuse of organisations resources
Style can breed personal conflicts
Focus on meeting objectives can be easily eroded
Define contingency management theory
Stresses the need for flexibility and the adaption of management styles to suit the situation
Define communication
The ability to transfer information from a sender to a receiver and to listen to feedback
Define delegation
Transfer of authority and responsibility from a manager to an employee to carry out specific activities
Define negotiation
The ability to resolve a dispute or to produce a satisfactory agreement on a course of action
What does it mean to “empower” employees
Is to include them fully in the decision making process, provide autonomy, gain trust, training and development
Define team/group dynamics
The interactions of individuals within teams
Define problem solving
Broad set of activities which include searching for, identifying and then implementing a course of action to an unworkable situation
Define technical skills
The ability to perform tasks in a specialised field
Define time management
Involves the ability to prioritise tasks, set deadlines, review progress and delegate
Define stress management
Ability to manage the levels of stress that develop in employees
Define emotional intelligence
Skill of identifying, assessing and managing the emotions of self and others
Define ethical management
Process of abiding by moral standards and doing the right thing in the interest of all stakeholders
Define corporate code of conduct
Set of ethical standards for managers and employees to uphold
Define social responsibility
Obligations a business has over and above its legal responsibilities
Define social support
Outlines what an organisation has done and is doing with regard to social issues
Define management style
Refers to the behaviour and attitudes of a manager
