Chapter 3.1 - 3.Operations System Flashcards
What is operations management
Consists of all activities in which managers engage to produce goods or services
What are tangibles
Goods that can be touched
What are intangibles
Are services that cannot be touched
What are the key elements of inputs
Raw materials Capital equipment Labour Information and Knowledge Time Money
What are the elements of transformation
Design
Manufacturing
Quality control
Define productivity
Measure of efficiency, the amount of output produced compared to the amount of input required in production
Define business competitiveness
The ability of an organisation to sell products in a market
Define facilities design and layout
Involves planning the layout of workplace to streamline the production process
Define Fixed position layout
Deals with large scale processes, such as construction of bridges,ships,aircraft or buildings
Define product layout
Deals with the manufacturing of goods in mass volume using an assembly line
Define process layout
Deals with high varieties of products by grouping activities, equipment and machinery of similar function together
Define Master production scheduling
Details what is to be produced and when
Define materials requirements planning
Itemised list of all materials involved in the production ( timing and quality)
Define Materials management
The strategy that manages the use, storage and delivery of materials to ensure the right amount of inputs is available when required
Define inventory
Goods and materials held as stock by an organisation
Define Materials handling
Physical handling of goods in warehouses and at distribution points
What is a production plan
An outline of activities undertaken to combine resources (inputs) to create goods and services (outputs)
Define inventory control
Ensures that costs are minimised and that the operations system has access to the right amounts of inputs when required
Define Just in Time
Materials management strategy that ensures that the exact amount of material inputs will arrive only as they are needed in the operations process
What is a supply chain
Range of suppliers from which the organisation purchases materials and resources
Define Quality
The degree of excellence of goods and services and their fitness for a stated purpose
What is quality control
Use of inspections at various points in the production process to check for problems and defects
Define quality assurance
Use of a system so that an organisation achieves set standards in production
What is total quality management
An ongoing, organisation wide commitment to excellence that is applied to every aspect of the organisations operation
