Chapter 7: Managing Stress And Emotions

Question 1

Role Ambiguity (Role Stressor)

Answer 1

lack of clarity about job responsibilities

Question 2

Role Conflict (Role Stressor)

Answer 2

conflicting demands at work

Question 3

Role Overload (Role Stressor)

Answer 3

insufficient time and resources to complete one’s job

Question 4

Workplace stressors (2)

Answer 4

Time Pressure (not enough time)
Job Complexity (too much expected)

Question 5

Distress

Answer 5

bad or negative stress; no way to eliminate, reduce or counteract

Question 6

Hinderance Stressors

Answer 6

decrease motivation and performance

Question 7

Eustress

Answer 7

good/positive stress; challenge and achievement

Question 8

Challange Stressors

Answer 8

increase motivation and performance

Question 10

Strain

Answer 10

A possible outcome of stress

Question 11

Physiological Reactions (Strain)

Answer 11

illness, headaches, joint pain, cardiovascular problems

Question 12

Psychological Reactions (Strain)

Answer 12

depression, anxiety, anger, sleep problems

Question 13

Behavioural Reactions (Strain)

Answer 13

burnout, absenteeism, turnover, addiction, poor performance

Question 14

What level of stress is best for job performance?

Answer 14

Moderate stress

Question 15

Type A Personality

Answer 15

competitive, time urgent, hostile and aggressive

Question 16

Type B Personality

Answer 16

relaxed, patient, easy-going

Question 17

Job-Demands Resources Model

Answer 17

Job demands + strain = less organizational outcomes
Job resources + motivation = increased organizational outcomes
Job demands take away from job resources

Question 18

Ways the Job-Demands Model expands on the Demand-Control Model (3)

Answer 18

1. recognizes that there are a variety of demands other than work-load
2. recognizes that job control is one of many resources that employees can use to meet the demands of their jobs
3. focused on both negative and positive indicators of employee well-being

Question 19

Problem-Focused Coping

Answer 19

doing something about the stressor; problem-solving, time management

Question 20

Emotion-Focused Coping

Answer 20

try to alleviate the emotions associated with the stressor; meditation, drinking alcohol

Question 21

Avoidance Coping

Answer 21

denying any negative emotions and avoiding thinking about the stressor; ignore, deny

Question 22

Organizational Strategies for Managing Stress

Answer 22

• Make expectations clear
• Redesign jobs to increase autonomy
• Telecommuting (working from home)