Chapter 13: Power And Politics

Question 1

Power

Answer 1

The capacity to influence others who are in a state of dependency

Question 2

Dependency

Answer 2

A mix of importance, sustainability, and scarcity

Question 3

Position power

Answer 3

Give rewards, coerce or legitimize requests (it must be done)

Question 4

Personal power

Answer 4

Referent (do it because you like me), expert, information (I have the information you want)

Question 5

Soft tactics of influence

Answer 5

Rational persuasion
Inspirational appeals
Consultation
Ingratiation (put in good mood)
Personal appeals

Question 6

Hard tactics of influence

Answer 6

Exchange
Coalition (teaming up against)
Legitimizing (pointing out own authority)
Pressure

Question 7

Responses to influence tactics (3)

Answer 7

Commitment (personally identify with request)
Compliance (external motivators)
Resistance

Question 8

Power distance

Answer 8

How a culture perceives and distributes power

Question 9

Organizational politics

Answer 9

Social influence attempts directed at those who can provide the rewards that will protect or promote the self-interest of the actor

Question 10

Political skills (4)

Answer 10

Social astuteness: observe others and accurately interpret behaviour
Networking ability
Apparent sincerity
Interpersonal influence