Chapter 6: Designing A Motivating Work Environment

Question 1

Job Specialization

Answer 1

breaking down jobs into smaller component tasks and standardizing them across all workers

Question 2

Job Rotation

Answer 2

systematically moving workers between two or more jobs at regular intervals

Question 3

Job Enlargement

Answer 3

involve expanding the number of tasks that workers perform within the same level of responsibility

Question 4

Job Enrichment

Answer 4

involves giving workers more tasks to perform but also more control over how to perform the m

Question 5

Job Characteristics Model

Answer 5

Identifies key characteristics that make some jobs more motivating than others

Question 6

Core Job Characteristics (Job Characteristics Model)

Answer 6

1. Skill Variety: opportunity to do a variety of jobs using various skills and talents
2. Task Identity: extent to which a job involves doing a complex piece of work, from beginning to end
3. Task Significance: the impact that a job has on other people
4. Autonomy: the freedom to schedule one’s own work activities and decide work procedures
5. Feedback

Question 7

Motivating Potential Score (MPS)

Answer 7

Extent to which a job is designed to motivate
MPS = (Skill variety + Task identity + task sign) /3 x autonomy x feedback

Question 8

Critical Psychological States

Answer 8

jobs that are higher on the core job characteristics are intrinsically motivating due to their effect on three psychological states:
- Experienced meaningfulness of the work
- Experienced responsibility for the work outcomes
- Knowledge of results

Question 9

Growth Need Strength

Answer 9

the extent to which people desire to achieve higher-order need satisfaction

Question 10

Goal-Setting Theory

Answer 10

Theory that states specific and difficult goals lead to higher performance

Question 11

Effective Goal Setting Characteristics

Answer 11

• Specific
• Challenging
• Accepted/committed
  -Feedback
• Participative (sometimes)

Question 12

SMART Goals

Answer 12

Smart, Measurable, Aggressive, Realistic, Timely

Question 13

Piece Rate Pay

Answer 13

employees are paid a fixed amount of money for each unit they produce

Question 14

Merit Pay

Answer 14

employees receive an annual percentage increase in their pay based on job performance

Question 15

Bonus Pay

Answer 15

lump sum payment contingent on meeting a performance goal