Chapter 7: Leading The Fire Company Flashcards
Under the incident management system The IC has what type of power?
Legitimate power
The target person complies to obtain rewards believed to be controlled by the agent
Reward power
The target person complies due to a belief that the agent has special knowledge
Expert power
The target person complies due to admiration of or identification with the agent and seeks approval
Referent power
The target person complies to avoid punishment believe to be controlled by the agent
Coercive power
Personal power includes which two powers?
Expert and referent power
Reflects the effectiveness of the individual
Personal power
Defined by the role an individual has within the organization
Positional power
Three examples of positional power
Legitimate, reward, and coercive power
This power is based on the target person’s assessment of the agents ability to discover or obtain relevant information rapidly and efficiently, usually through a cultivated network of sources
Information power
The target person’s behavior is based on perceptions of opportunities and constraints
Ecological power
The target person believes that the agent has the right to make the request and the target person has the obligation to comply
Legitimate power
To critical events that require immediate autocratic action
- Orders to evacuate a building
2. Firefighter mayday
The first obligation in a Mayday
Maintain radio discipline
The second obligation in a Mayday
Maintain company or group integrity
Two general rules for nonemergency activities are:
- Do not compromise the ability of the fire company to respond to emergencies
- Do not jeopardize the public’s trust
The strongest force that influences members performance and commitment to the volunteer organization
Effective leadership
This group forms the core of the volunteer fire department
Members between the 15th and 18th years of membership
This theory suggests that behavior is a function of its consequences
Reinforcement theory
Four types of reinforcers
- Positive reinforcement
- Negative reinforcement
- Extinction
- Punishment
Reinforcers that increase the likelihood of good behavior
Positive and negative reinforcement
These reinforcers decrease the likelihood of bad behavior
Extinction and punishment
An often underutilized management strategy that involves removing the negative consequence of good performance
Negative reinforcement
Conditions that are external to the individual such as pay and work conditions
Hygiene factors
The individuals internally determined motivators, such as the desire for recognition, achievement, responsibility, and advancement
Motivational factors
The most significant lesson in this theory is that employees who are dissatisfied with the external conditions will not be motivated to achieve maximal performance for the company
Motivation-hygiene theory
What is the most significant lesson in the goal-setting theory?
Consider carefully which actions are needed to improve the organization and then develop clear specific and challenging but attainable goals for each individual firefighter
Suggests that employees evaluate the outcomes they receive for their inputs and compare them with the outcomes others receive for their inputs
Equity theory
Outcomes range from…
Pay and benefits to recognition, achievement and promotion
Inputs include…
Educational level, performance level, risks taken, and special skills
Motivational theory based on the premise that people act in a manner that they believe will lead to an outcome they value
Expectancy theory
Key factors that key volunteers active and loyal to the organization
Pride, group identity, and personal commitment
