Chapter 7: Leading The Fire Company

Question 1

Under the incident management system The IC has what type of power?

Answer 1

Legitimate power

Question 2

The target person complies to obtain rewards believed to be controlled by the agent

Answer 2

Reward power

Question 3

The target person complies due to a belief that the agent has special knowledge

Answer 3

Expert power

Question 4

The target person complies due to admiration of or identification with the agent and seeks approval

Answer 4

Referent power

Question 5

The target person complies to avoid punishment believe to be controlled by the agent

Answer 5

Coercive power

Question 6

Personal power includes which two powers?

Answer 6

Expert and referent power

Question 7

Reflects the effectiveness of the individual

Answer 7

Personal power

Question 8

Defined by the role an individual has within the organization

Answer 8

Positional power

Question 9

Three examples of positional power

Answer 9

Legitimate, reward, and coercive power

Question 10

This power is based on the target person’s assessment of the agents ability to discover or obtain relevant information rapidly and efficiently, usually through a cultivated network of sources

Answer 10

Information power

Question 11

The target person’s behavior is based on perceptions of opportunities and constraints

Answer 11

Ecological power

Question 12

The target person believes that the agent has the right to make the request and the target person has the obligation to comply

Answer 12

Legitimate power

Question 13

To critical events that require immediate autocratic action

Answer 13

1. Orders to evacuate a building

2. Firefighter mayday

Question 14

The first obligation in a Mayday

Answer 14

Maintain radio discipline

Question 15

The second obligation in a Mayday

Answer 15

Maintain company or group integrity

Question 16

Two general rules for nonemergency activities are:

Answer 16

1. Do not compromise the ability of the fire company to respond to emergencies
2. Do not jeopardize the public’s trust

Question 17

The strongest force that influences members performance and commitment to the volunteer organization

Answer 17

Effective leadership

Question 18

This group forms the core of the volunteer fire department

Answer 18

Members between the 15th and 18th years of membership

Question 19

This theory suggests that behavior is a function of its consequences

Answer 19

Reinforcement theory

Question 20

Four types of reinforcers

Answer 20

1. Positive reinforcement
2. Negative reinforcement
3. Extinction
4. Punishment

Question 21

Reinforcers that increase the likelihood of good behavior

Answer 21

Positive and negative reinforcement

Question 22

These reinforcers decrease the likelihood of bad behavior

Answer 22

Extinction and punishment

Question 23

An often underutilized management strategy that involves removing the negative consequence of good performance

Answer 23

Negative reinforcement

Question 24

Conditions that are external to the individual such as pay and work conditions

Answer 24

Hygiene factors

Question 25

The individuals internally determined motivators, such as the desire for recognition, achievement, responsibility, and advancement

Answer 25

Motivational factors

Question 26

The most significant lesson in this theory is that employees who are dissatisfied with the external conditions will not be motivated to achieve maximal performance for the company

Answer 26

Motivation-hygiene theory

Question 27

What is the most significant lesson in the goal-setting theory?

Answer 27

Consider carefully which actions are needed to improve the organization and then develop clear specific and challenging but attainable goals for each individual firefighter

Question 28

Suggests that employees evaluate the outcomes they receive for their inputs and compare them with the outcomes others receive for their inputs

Answer 28

Equity theory

Question 29

Outcomes range from…

Answer 29

Pay and benefits to recognition, achievement and promotion

Question 30

Inputs include…

Answer 30

Educational level, performance level, risks taken, and special skills

Question 31

Motivational theory based on the premise that people act in a manner that they believe will lead to an outcome they value

Answer 31

Expectancy theory

Question 32

Key factors that key volunteers active and loyal to the organization

Answer 32

Pride, group identity, and personal commitment