Chapter 4: Fire Officer Communications Flashcards
Who should be consulted when reports or documentation is requested?
Legal counsel
How many sentences should the statement of problem or issue be in the recommendation report?
One or two
What is used to provide standard and consistent response to emergency incidents?
SOPs
What is the first step in preparing a news release?
Formulate a plan
Represents the text of the communication
Message
Does not have to be in the form of written or spoken words. An example is a stern facial expression with purposeful eye contact or a smile
Message
Sign, sound or image
Sender
Responsible for the Receiver properly understanding the message
Sender
The method used to convey the information from the sender to the receiver
Medium
Written words, pictures, symbols and gestures are all examples of messages transmitted through a
Visual medium
Responsible for capturing and interpreting the information
The receiver
Completes the communication cycle by confirming receipt and verifying the receivers interpretation of the message
Feedback
When we Lane critical information during a stressful event the center should have the receiver do what?
Repeat back the key points of the message in his or her own words
Listening is an active process that requires ___, ____, ____
Good eye contact
Alert body posture
Frequent use of verbal engagement
A good method to keep a conversation on topic
Directed questioning
The fire officer needs to keep the chief officer informed about what three areas
- Progress toward performance goals
- Matters that may cause controversy
- Attitudes and morale
A physical or sociological condition that interferes with the message
Environmental noise
The gatekeeper for information exchange via radio communications
IC
____ transmitted during emergency incidents are an effective training tool
Recordings of radio messages
Follows the size up
The initial radio report
The mental process of gathering and considering all the pertinent details of a given incident
Size-up
Is a standard method of transmitting in order to a unit or company at the incident. It also confirms that the receiver is complying with the instruction.
Communications order model
The most common form of reporting is
Verbal communication from one individual to another either face-to-face or via a telephone or radio
An effective method of exchanging information when the magnitude or speed of the event requires maximum efficiency
CAN report
Conditions, actions, needs
Radio reports during an emergency incident should be directed back to the IC
- When task is completed
- When progress update is necessary
- When additional resources are required
An extemporaneous record of all emergency, routine, and special activities that occur at the fire station
Company journal or logbook
____ lists all the different types of information that must be entered into the company journal
General orders
Incidents that require an expanded incident report narrative
- First arriving units at a fire with a civilian fatality or injury
- First arriving unit at an incident that has become a crime scene or an arson investigation
- Rescue activity that would qualify for official recognition or an award
- High profile activity
- Activity occurred that may have contributed to a death or injury
- Activity occurred that may have created a liability
- Activity occurred that has initiated in internal investigation
This report serves as the control document that starts the state file relating to an injury or a disability claim
Supervisor’s report.
Required by state workers compensation agencies
The Supervisor’s first report of an injury must be submitted within how many hours of an incident?
24 to 72 hours
Should be included in the supervisor’s report
A chronological statement of events such as a narrative report of the actions taken at an incident or accident
Internal memos, emails, instant messages, messages via MDT
Informal Communications
Used primarily to record or transmit information that may not be needed for reference in the future
Informal communications
Written organizational directives that establish or prescribe specific operational or administrative methods to be followed routinely for the performance of designated operations or actions
SOPs
A prime reference source for promotional exams and departmental training
SOPs
Written organizational directives that identify a desired goal and describe the general path to accomplish the goal. They provide flexibility for each responding agency to achieve a goal through various methods and resources
SOGs
Formal document that address a specific subject, policy, condition, or situation
General orders
Also called: executive orders, departmental directives, master memos
Many departments use ___to announce promotions and personnel transfers
General orders
A series of written questions asked by someone from an opposing legal party
Interrogatory
A document that suggest a particular action or decision
A recommendation report
What are the four parts of a verbal presentation
- Getting their attention
- Interest statement
- Details
- Actions: actions the audience should take
Part of a verbal presentation that entices the audience to pay attention to your message
The opening
The second step of a news release
Develop the concept
The last step of a news release
Get the news out to the media
Causing someone to be excited about what you were offering
Incentification
Use of game oriented thinking and game mechanics to engage users and solve problems
Gamification
Company journals, morning reports, monthly activity and training reports, incident reports
Written reports
And internal memo format has how many pages of text
One or two pages of text
