Chapter 4: Fire Officer Communications

Question 1

Who should be consulted when reports or documentation is requested?

Answer 1

Legal counsel

Question 2

How many sentences should the statement of problem or issue be in the recommendation report?

Answer 2

One or two

Question 3

What is used to provide standard and consistent response to emergency incidents?

Answer 3

SOPs

Question 4

What is the first step in preparing a news release?

Answer 4

Formulate a plan

Question 5

Represents the text of the communication

Answer 5

Message

Question 6

Does not have to be in the form of written or spoken words. An example is a stern facial expression with purposeful eye contact or a smile

Answer 6

Message

Question 7

Sign, sound or image

Answer 7

Sender

Question 8

Responsible for the Receiver properly understanding the message

Answer 8

Sender

Question 9

The method used to convey the information from the sender to the receiver

Answer 9

Medium

Question 10

Written words, pictures, symbols and gestures are all examples of messages transmitted through a

Answer 10

Visual medium

Question 11

Responsible for capturing and interpreting the information

Answer 11

The receiver

Question 12

Completes the communication cycle by confirming receipt and verifying the receivers interpretation of the message

Answer 12

Feedback

Question 13

When we Lane critical information during a stressful event the center should have the receiver do what?

Answer 13

Repeat back the key points of the message in his or her own words

Question 14

Listening is an active process that requires ___, ____, ____

Answer 14

Good eye contact

Alert body posture

Frequent use of verbal engagement

Question 15

A good method to keep a conversation on topic

Answer 15

Directed questioning

Question 16

The fire officer needs to keep the chief officer informed about what three areas

Answer 16

1. Progress toward performance goals
2. Matters that may cause controversy
3. Attitudes and morale

Question 17

A physical or sociological condition that interferes with the message

Answer 17

Environmental noise

Question 18

The gatekeeper for information exchange via radio communications

Answer 18

IC

Question 19

____ transmitted during emergency incidents are an effective training tool

Answer 19

Recordings of radio messages

Question 20

Follows the size up

Answer 20

The initial radio report

Question 21

The mental process of gathering and considering all the pertinent details of a given incident

Answer 21

Size-up

Question 22

Is a standard method of transmitting in order to a unit or company at the incident. It also confirms that the receiver is complying with the instruction.

Answer 22

Communications order model

Question 23

The most common form of reporting is

Answer 23

Verbal communication from one individual to another either face-to-face or via a telephone or radio

Question 24

An effective method of exchanging information when the magnitude or speed of the event requires maximum efficiency

Answer 24

CAN report

Conditions, actions, needs

Question 25

Radio reports during an emergency incident should be directed back to the IC

Answer 25

1. When task is completed 2. When progress update is necessary 3. When additional resources are required

Question 26

An extemporaneous record of all emergency, routine, and special activities that occur at the fire station

Answer 26

Company journal or logbook

Question 27

____ lists all the different types of information that must be entered into the company journal

Answer 27

General orders

Question 28

Incidents that require an expanded incident report narrative

Answer 28

1. First arriving units at a fire with a civilian fatality or injury 2. First arriving unit at an incident that has become a crime scene or an arson investigation 3. Rescue activity that would qualify for official recognition or an award 4. High profile activity 5. Activity occurred that may have contributed to a death or injury 6. Activity occurred that may have created a liability 7. Activity occurred that has initiated in internal investigation

Question 29

This report serves as the control document that starts the state file relating to an injury or a disability claim

Answer 29

Supervisor's report. Required by state workers compensation agencies

Question 30

The Supervisor's first report of an injury must be submitted within how many hours of an incident?

Answer 30

24 to 72 hours

Question 31

Should be included in the supervisor's report

Answer 31

A chronological statement of events such as a narrative report of the actions taken at an incident or accident

Question 32

Internal memos, emails, instant messages, messages via MDT

Answer 32

Informal Communications

Question 33

Used primarily to record or transmit information that may not be needed for reference in the future

Answer 33

Informal communications

Question 34

Written organizational directives that establish or prescribe specific operational or administrative methods to be followed routinely for the performance of designated operations or actions

Answer 34

SOPs

Question 35

A prime reference source for promotional exams and departmental training

Answer 35

SOPs

Question 36

Written organizational directives that identify a desired goal and describe the general path to accomplish the goal. They provide flexibility for each responding agency to achieve a goal through various methods and resources

Answer 36

SOGs

Question 37

Formal document that address a specific subject, policy, condition, or situation

Answer 37

General orders Also called: executive orders, departmental directives, master memos

Question 38

Many departments use ___to announce promotions and personnel transfers

Answer 38

General orders

Question 39

A series of written questions asked by someone from an opposing legal party

Answer 39

Interrogatory

Question 40

A document that suggest a particular action or decision

Answer 40

A recommendation report

Question 41

What are the four parts of a verbal presentation

Answer 41

1. Getting their attention 2. Interest statement 3. Details 4. Actions: actions the audience should take

Question 42

Part of a verbal presentation that entices the audience to pay attention to your message

Answer 42

The opening

Question 43

The second step of a news release

Answer 43

Develop the concept

Question 44

The last step of a news release

Answer 44

Get the news out to the media

Question 45

Causing someone to be excited about what you were offering

Answer 45

Incentification

Question 46

Use of game oriented thinking and game mechanics to engage users and solve problems

Answer 46

Gamification

Question 47

Company journals, morning reports, monthly activity and training reports, incident reports

Answer 47

Written reports

Question 48

And internal memo format has how many pages of text

Answer 48

One or two pages of text