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FO > Chapter 4: Fire Officer Communications > Flashcards

Chapter 4: Fire Officer Communications Flashcards

1
Q

Who should be consulted when reports or documentation is requested?

A

Legal counsel

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2
Q

How many sentences should the statement of problem or issue be in the recommendation report?

A

One or two

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3
Q

What is used to provide standard and consistent response to emergency incidents?

A

SOPs

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4
Q

What is the first step in preparing a news release?

A

Formulate a plan

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5
Q

Represents the text of the communication

A

Message

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6
Q

Does not have to be in the form of written or spoken words. An example is a stern facial expression with purposeful eye contact or a smile

A

Message

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7
Q

Sign, sound or image

A

Sender

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8
Q

Responsible for the Receiver properly understanding the message

A

Sender

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9
Q

The method used to convey the information from the sender to the receiver

A

Medium

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10
Q

Written words, pictures, symbols and gestures are all examples of messages transmitted through a

A

Visual medium

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11
Q

Responsible for capturing and interpreting the information

A

The receiver

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12
Q

Completes the communication cycle by confirming receipt and verifying the receivers interpretation of the message

A

Feedback

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13
Q

When we Lane critical information during a stressful event the center should have the receiver do what?

A

Repeat back the key points of the message in his or her own words

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14
Q

Listening is an active process that requires ___, ____, ____

A

Good eye contact

Alert body posture

Frequent use of verbal engagement

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15
Q

A good method to keep a conversation on topic

A

Directed questioning

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16
Q

The fire officer needs to keep the chief officer informed about what three areas

A
  1. Progress toward performance goals
  2. Matters that may cause controversy
  3. Attitudes and morale
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17
Q

A physical or sociological condition that interferes with the message

A

Environmental noise

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18
Q

The gatekeeper for information exchange via radio communications

A

IC

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19
Q

____ transmitted during emergency incidents are an effective training tool

A

Recordings of radio messages

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20
Q

Follows the size up

A

The initial radio report

21
Q

The mental process of gathering and considering all the pertinent details of a given incident

A

Size-up

22
Q

Is a standard method of transmitting in order to a unit or company at the incident. It also confirms that the receiver is complying with the instruction.

A

Communications order model

23
Q

The most common form of reporting is

A

Verbal communication from one individual to another either face-to-face or via a telephone or radio

24
Q

An effective method of exchanging information when the magnitude or speed of the event requires maximum efficiency

A

CAN report

Conditions, actions, needs

25
Q

Radio reports during an emergency incident should be directed back to the IC

A
  1. When task is completed
  2. When progress update is necessary
  3. When additional resources are required
26
Q

An extemporaneous record of all emergency, routine, and special activities that occur at the fire station

A

Company journal or logbook

27
Q

____ lists all the different types of information that must be entered into the company journal

A

General orders

28
Q

Incidents that require an expanded incident report narrative

A
  1. First arriving units at a fire with a civilian fatality or injury
  2. First arriving unit at an incident that has become a crime scene or an arson investigation
  3. Rescue activity that would qualify for official recognition or an award
  4. High profile activity
  5. Activity occurred that may have contributed to a death or injury
  6. Activity occurred that may have created a liability
  7. Activity occurred that has initiated in internal investigation
29
Q

This report serves as the control document that starts the state file relating to an injury or a disability claim

A

Supervisor’s report.

Required by state workers compensation agencies

30
Q

The Supervisor’s first report of an injury must be submitted within how many hours of an incident?

A

24 to 72 hours

31
Q

Should be included in the supervisor’s report

A

A chronological statement of events such as a narrative report of the actions taken at an incident or accident

32
Q

Internal memos, emails, instant messages, messages via MDT

A

Informal Communications

33
Q

Used primarily to record or transmit information that may not be needed for reference in the future

A

Informal communications

34
Q

Written organizational directives that establish or prescribe specific operational or administrative methods to be followed routinely for the performance of designated operations or actions

A

SOPs

35
Q

A prime reference source for promotional exams and departmental training

A

SOPs

36
Q

Written organizational directives that identify a desired goal and describe the general path to accomplish the goal. They provide flexibility for each responding agency to achieve a goal through various methods and resources

A

SOGs

37
Q

Formal document that address a specific subject, policy, condition, or situation

A

General orders

Also called: executive orders, departmental directives, master memos

38
Q

Many departments use ___to announce promotions and personnel transfers

A

General orders

39
Q

A series of written questions asked by someone from an opposing legal party

A

Interrogatory

40
Q

A document that suggest a particular action or decision

A

A recommendation report

41
Q

What are the four parts of a verbal presentation

A
  1. Getting their attention
  2. Interest statement
  3. Details
  4. Actions: actions the audience should take
42
Q

Part of a verbal presentation that entices the audience to pay attention to your message

A

The opening

43
Q

The second step of a news release

A

Develop the concept

44
Q

The last step of a news release

A

Get the news out to the media

45
Q

Causing someone to be excited about what you were offering

A

Incentification

46
Q

Use of game oriented thinking and game mechanics to engage users and solve problems

A

Gamification

47
Q

Company journals, morning reports, monthly activity and training reports, incident reports

A

Written reports

48
Q

And internal memo format has how many pages of text

A

One or two pages of text

FO (10 decks)

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