Chapter 6: Understanding People: Management Concepts Flashcards
The concept of management emerged from the
Industrial revolution
Two schools of management
- Scientific management
2. Humanistic management
Selection of the appropriate management tools must consider the
Situation
Task
Individuals or team
Taylor’s 4 principles of scientific management
- Replace rule of thumb work methods
- Select, train, develop each worker
- Cooperate with workers
- Divide work nearly equally between managers and workers
Most common type of fire
Low hazard residential structure fire
A four person crew operates on average ____ minutes faster than a two-person crew
7 minutes faster
A four person crew completes the same number of tasks on average ____ minutes faster than the three person crew
5.1 minutes faster
Considered workers has cheap, stupid, and interchangeable
Taylor
A phenomenon in which people improve their performance or behavior not because of any specific condition being tested, but simply because of the extra attention they receive as part of the study
Hawthorne effect
He concluded that worker motivation is directly related to a autonomy and responsibility; workers with greater autonomy are more likely to be motivated in their jobs
McGregor
He felt that modern employment often stifled human creativity in impaired motivation
McGregor
Theory used to encourage firefighter creativity
Theory Y
3 situations in which the fire officer must temporarily behave as a theory X managers
- When operating at a fire or high-risk activity
- When fire officer must take control of workplace conflict
- When a fire officer is near the end of a series of negative disciplinary measures (an involuntary work performance meeting with a subordinate)
A psychologist who researched mental health and human potential
Maslow
The most basic human needs are physical: what are they?
Air
Water
Food
Shelter
What are the 5 levels of Maslow’s hierarchy of needs
- Physiological needs
- Safety, security, and order
- Social needs and affection
- Esteem and status
- Self actualization
___ is more closely associated with maintaining employment or status within the organization
Security
Promotions, gold badges, special awards, and take home fire department vehicles are all symbols that apply to which level of needs
Level 4: Esteem and status
Psychological or social needs related to belonging to a group and feeling acceptance by the group
Level 3: Social needs and affection
These individuals tend to focus on problems outside of themselves and have a clear sense of what is true
Self actualizing people
The grid theory assumes that every decision made and every action taken in the workplace is driven by people’s
Values, attitudes, and beliefs
Values are based on two fundamental concerns that influence behavior. What are they?
A concern for people and a concern for results
Lowest level of concern for both results and people
Indifferent: Evade and Elude
The keyword for this style is neutral
Indifferent: Evade and Elude
