Chapter 6: Understanding People: Management Concepts

Question 1

The concept of management emerged from the

Answer 1

Industrial revolution

Question 2

Two schools of management

Answer 2

1. Scientific management

2. Humanistic management

Question 3

Selection of the appropriate management tools must consider the

Answer 3

Situation

Task

Individuals or team

Question 4

Taylor’s 4 principles of scientific management

Answer 4

1. Replace rule of thumb work methods
2. Select, train, develop each worker
3. Cooperate with workers
4. Divide work nearly equally between managers and workers

Question 5

Most common type of fire

Answer 5

Low hazard residential structure fire

Question 6

A four person crew operates on average ____ minutes faster than a two-person crew

Answer 6

7 minutes faster

Question 7

A four person crew completes the same number of tasks on average ____ minutes faster than the three person crew

Answer 7

5.1 minutes faster

Question 8

Considered workers has cheap, stupid, and interchangeable

Answer 8

Taylor

Question 9

A phenomenon in which people improve their performance or behavior not because of any specific condition being tested, but simply because of the extra attention they receive as part of the study

Answer 9

Hawthorne effect

Question 10

He concluded that worker motivation is directly related to a autonomy and responsibility; workers with greater autonomy are more likely to be motivated in their jobs

Answer 10

McGregor

Question 11

He felt that modern employment often stifled human creativity in impaired motivation

Answer 11

McGregor

Question 12

Theory used to encourage firefighter creativity

Answer 12

Theory Y

Question 13

3 situations in which the fire officer must temporarily behave as a theory X managers

Answer 13

1. When operating at a fire or high-risk activity
2. When fire officer must take control of workplace conflict
3. When a fire officer is near the end of a series of negative disciplinary measures (an involuntary work performance meeting with a subordinate)

Question 14

A psychologist who researched mental health and human potential

Answer 14

Maslow

Question 15

The most basic human needs are physical: what are they?

Answer 15

Air

Water

Food

Shelter

Question 16

What are the 5 levels of Maslow’s hierarchy of needs

Answer 16

1. Physiological needs
2. Safety, security, and order
3. Social needs and affection
4. Esteem and status
5. Self actualization

Question 17

___ is more closely associated with maintaining employment or status within the organization

Answer 17

Security

Question 18

Promotions, gold badges, special awards, and take home fire department vehicles are all symbols that apply to which level of needs

Answer 18

Level 4: Esteem and status

Question 19

Psychological or social needs related to belonging to a group and feeling acceptance by the group

Answer 19

Level 3: Social needs and affection

Question 20

These individuals tend to focus on problems outside of themselves and have a clear sense of what is true

Answer 20

Self actualizing people

Question 21

The grid theory assumes that every decision made and every action taken in the workplace is driven by people’s

Answer 21

Values, attitudes, and beliefs

Question 22

Values are based on two fundamental concerns that influence behavior. What are they?

Answer 22

A concern for people and a concern for results

Question 23

Lowest level of concern for both results and people

Answer 23

Indifferent: Evade and Elude

Question 24

The keyword for this style is neutral

Answer 24

Indifferent: Evade and Elude

Question 25

This manager relies heavily on instructions and process, depending on others to outline what needs to be done

Answer 25

The indifferent manager

Question 26

This person might point out the problem to someone else, but would be unlikely to offer a solution. He or she simply carries on with the attitude that “this is not my problem”

Answer 26

The indifferent person

Question 27

This person is usually highly trained, organized, experienced, and qualified to lead a team to success

Answer 27

Controlling: Direct and Dominate

Question 28

This individual maintains a heightened awareness of the personal feelings, goals, and ambitions of others, and always considers how proposed actions will affect them

Answer 28

Accommodating: Yield and Comply

Question 29

Most fire officers will find that their greatest challenge relates to

Answer 29

Managing people