Chapter 7 Key Terms Flashcards
Reputation
The prominence of an organization’s brand in the minds of the public and the perceived quality of its goods and services
Trust
The willingness to be vulnerable to an authority based on positive expectations about the authority’s actions and intentions.
Justice
The perceived fairness of an authority’s decision making
Ethics
The degree to which the behaviors of an authority are in accordance with generally accepted moral norms
Disposition-based trust
Trust that is rooted in one’s own personality, as opposed to a careful assessment of the trustee’s trustworthiness
Cognition-based trust
Trust that is rooted in a rational assessment of the authority’s trustworthiness
Affect-based trust
Trust that depends on feelings toward the authority that go beyond rational assessment
Trust propensity
A general expectation that the words, promises, and statements of individuals can be relied upon
Trustworthiness
Characteristics or attributes of a person that inspire trust, including competence, character, and benevolence.
Ability
Relatively stable capabilities of people for performing a particular range of related activities
Benevolence
The belief that an authority wants to do good for an employee, apart from any selfish or profit-centered motives.
Integrity
The perception that an authority adheres to a set of acceptable values and principles
Distributive justice
The perceived fairness of decision-making outcomes
Procedural justice
The perceived fairness of decision-making processes
Interpersonal justice
The perceived fairness of the interpersonal treatment received by employees from authorities
Abusive supervision
The sustained display of hostile verbal and nonverbal behaviors on the part of supervisors, excluding physical contact
Informal justice
The perceived fairness of the communications provided to employees from authorities
Whistle-blowing
When employees expose illegal actions by their employer
Four-component model
a model that argues that ethical behaviors result from the multistage sequence of moral awareness, moral judgment, moral intent, and ethical behavior
Moral awareness
When an authority recognizes that a moral issue exists in a situation
Moral intensity
The degree to which an issue has ethical urgency
Moral attentiveness
The degree to which people chronically perceive and consider issues of morality during their experiences
Moral judgement
When an authority can accurately identify the “right” course of action
Cognitive moral development
As people age and mature, they move through several states of moral development, each more mature and sophisticated than the prior one
