Chapter 7 Key Terms

Question 1

Reputation

Answer 1

The prominence of an organization’s brand in the minds of the public and the perceived quality of its goods and services

Question 2

Trust

Answer 2

The willingness to be vulnerable to an authority based on positive expectations about the authority’s actions and intentions.

Question 3

Justice

Answer 3

The perceived fairness of an authority’s decision making

Question 4

Ethics

Answer 4

The degree to which the behaviors of an authority are in accordance with generally accepted moral norms

Question 5

Disposition-based trust

Answer 5

Trust that is rooted in one’s own personality, as opposed to a careful assessment of the trustee’s trustworthiness

Question 6

Cognition-based trust

Answer 6

Trust that is rooted in a rational assessment of the authority’s trustworthiness

Question 7

Affect-based trust

Answer 7

Trust that depends on feelings toward the authority that go beyond rational assessment

Question 8

Trust propensity

Answer 8

A general expectation that the words, promises, and statements of individuals can be relied upon

Question 9

Trustworthiness

Answer 9

Characteristics or attributes of a person that inspire trust, including competence, character, and benevolence.

Question 10

Ability

Answer 10

Relatively stable capabilities of people for performing a particular range of related activities

Question 11

Benevolence

Answer 11

The belief that an authority wants to do good for an employee, apart from any selfish or profit-centered motives.

Question 12

Integrity

Answer 12

The perception that an authority adheres to a set of acceptable values and principles

Question 13

Distributive justice

Answer 13

The perceived fairness of decision-making outcomes

Question 14

Procedural justice

Answer 14

The perceived fairness of decision-making processes

Question 15

Interpersonal justice

Answer 15

The perceived fairness of the interpersonal treatment received by employees from authorities

Question 16

Abusive supervision

Answer 16

The sustained display of hostile verbal and nonverbal behaviors on the part of supervisors, excluding physical contact

Question 17

Informal justice

Answer 17

The perceived fairness of the communications provided to employees from authorities

Question 18

Whistle-blowing

Answer 18

When employees expose illegal actions by their employer

Question 19

Four-component model

Answer 19

a model that argues that ethical behaviors result from the multistage sequence of moral awareness, moral judgment, moral intent, and ethical behavior

Question 20

Moral awareness

Answer 20

When an authority recognizes that a moral issue exists in a situation

Question 21

Moral intensity

Answer 21

The degree to which an issue has ethical urgency

Question 22

Moral attentiveness

Answer 22

The degree to which people chronically perceive and consider issues of morality during their experiences

Question 23

Moral judgement

Answer 23

When an authority can accurately identify the “right” course of action

Question 24

Cognitive moral development

Answer 24

As people age and mature, they move through several states of moral development, each more mature and sophisticated than the prior one

Question 25

Moral principles

Answer 25

Prescriptive guides for making moral judgments

Question 26

Moral intent

Answer 26

An authority’s degree of commitment to the moral course of action

Question 27

Moral identity

Answer 27

The degree to which a person self-identifies as a moral person

Question 28

Ability to focus

Answer 28

The degree to which employees can devote their attention to work

Question 29

Economic exchange

Answer 29

Work relationship that resemble a contractual agreement by which employees fulfill job duties in exchange for financial compensation

Question 30

Social exchange

Answer 30

Work relationships that are characterized by mutual investment, with employees willing to engage in “extra mile” sorts of behaviors because they trust that their efforts will eventually be rewarded

Question 31

Corporate social responsibility

Answer 31

A perspective that acknowledges that the responsibility of a business encompasses the economic, legal, ethical, and citizenship expectations of society.