Chapter 4 Key Terms

Question 1

Job satisfaction

Answer 1

A pleasurable emotional state resulting from the appraisal of one’s job or job experiences. It represents how a person feels and thinks about their job

Question 2

Values

Answer 2

Things that people consciously or unconsciously want to seek or attain

Question 3

Value-percept theory

Answer 3

A theory that argues that job satisfaction depends on whether the employees perceives that their job supplies those things that they value

Question 4

Pay satisfaction

Answer 4

Employees’ feelings about the compensation for their jobs

Question 5

Promotion satisfaction

Answer 5

Employee’s feelings about how the company handles promotions.

Question 6

Supervision satisfaction

Answer 6

Employees’ feelings about their boss, including the boss’s competency, communication and personality

Question 7

Coworker satisfaction

Answer 7

Employees’ feelings about their coworkers, including their abilities and personalities

Question 8

Satisfaction with the work itself

Answer 8

Employees’ feelings about their actual work tasks

Question 9

Meaningfulness of work

Answer 9

A psychological state reflecting one’s feelings about work tasks, goals, and purposes, and the degree to which they contribute to society and fulfill one’s ideals and passions

Question 10

Responsibilities for outcomes

Answer 10

A psychological state indicating the degree to which employees feel they are key drivers of the quality of work output.

Question 11

Knowledge of results

Answer 11

A psychological state indicating the extent to which employees are aware of how well or how poorly they are doing

Question 12

Job characteristics theory

Answer 12

A theory that argues that five core characteristics (variety, identity, significance, autonomy, and feedback) combine to result in high levels of satisfaction with the work itself

Question 13

What are the 5 core characteristics of the job characteristics theory?

Answer 13

1. variety
2. identity
3. significance
4. autonomy
5. feedback

Question 14

Variety

Answer 14

the degree to which a job requires different activities

Question 15

Identity

Answer 15

The degree to which a job offers completion of a whole, identifiable piece of work

Question 16

Significance

Answer 16

The degree to which a job really matters and impacts society as a whole

Question 17

Autonomy

Answer 17

The degree to which a job allows individual freedom and discretion regarding how the work is to be done.

Question 18

Feedback

Answer 18

In job characteristics theory, it refers to the degree to which the job itself provides information about how well the job holder is doing. In goal setting theory, it refers to progress updates on work goals.

Question 19

Knowledge and Skill

Answer 19

The degree to which employees have the aptitude and competence needed to success on their job

Question 20

Growth and Strength

Answer 20

The degree to which employees desire to develop themselves further

Question 21

Job enrichment

Answer 21

When job duties and responsibilities are expanded to provide increased levels of core job characteristics.

Question 22

Job crafting

Answer 22

Proactively shaping and molding the characteristics contained within one’s job

Question 23

Moods

Answer 23

States of feeling that are mild in intensity, last for an extended period of time, and are not directed at anything

Question 24

Pleasantness

Answer 24

The degree to which an employee is in a good versus bad mood

Question 25

Activation

Answer 25

The degree to which moods are aroused and active, as opposed to unaroused and inactive

Question 26

Flow

Answer 26

A state in which employees feel a total immersion in the tasks at hand, sometimes losing track of how much time has passed.

Question 27

Affective events theory

Answer 27

A theory that describes how workplace events can generate emotional reactions that impact work behaviors

Question 28

Emotions

Answer 28

Intense feelings, often lasting for a short duration, that are clearly directed at someone or some circumstance.

Question 29

Positive emotions

Answer 29

Employees’ feelings of job, pride, relief, hope, love, and compassion

Question 30

Negative emotions

Answer 30

Employees’ feelings of fear, shame, sadness, envy, and disgust

Question 31

Emotional labor

Answer 31

When employees manage their emotions to complete their job duties successfully

Question 32

Emotional contagion

Answer 32

the idea that emotions can be transferred from one person to another

Question 33

Life satisfaction

Answer 33

The degree to which employees feel a sense of happiness with their lives in general