Chapter 5 Key Terms Flashcards
Stress
The psychological response to demands when there is something at stake for the individual, and where coping with these demands would tax or exceed the individual’s capacity or resources
Stressors
Demands that cause the stress response
Strains
Negative consequences of the stress response
Transactional theory of stress
A theory that explains how stressful demands are perceived and appraised, as well a how people respond to the perceptions and appraisals.
Primary appraisal
Evaluation of whether a demand is stressful and, if it is, the implications of the stressor in terms of personal goals and well-being
Benign Job demands
Job demands that are not appraised as being stressful
Hindrance stressors
Stressors that tend to be appraised as thwarting progress toward growth and achievement
Challenge stressors
Stressors that tend to be appraised as opportunities for growth and achievement
Role conflict
When others have conflicting expectations of what an individual needs to do
Role ambiguity
When an individual has a lack of direction and information about what needs to be done.
Role overload
When an employee has too many demands to work effectively
Daily hassles
Minor day-to-day demands that interfere with work accomplishment
Time pressure
The sense that the amount of time allotted to do a job is not quite enough
Work complexity
The degree to which job requirements tax or just exceed employee capabilities
Work responsibility
The number and importance of the obligations that an employee has to others
