Chapter 7 ebook Flashcards
Basic nursing roles
Caregiver-physical, emotional services to restore or maintain independence
Educator-teaching the patient
Collaborator-working with others
Delegator- assigning a task to the right person
Therapeutic client nurse-relationship
desired out one of the association is always moving towards improving health
Phases of the nurse-client relationship
- Introductory phase- first impression
- working phase- mutually planning client care and implementing the plan
- terminating phase- agree that the clients health problems have improved
Examples of barriers in a nurse-client relationship
-Appearing unkempt
-Failing to identify oneself
-Using clients first name without permission
-Sharing personal info
-Being inattentive to the clients request
Therapeutic verbal communication techniques
-open ended questioning
-direct questioning
-giving information
-silence
-paraphrasing
-reflecting
active listening
giving your client your full undivided attention
Silence
relieves clients anxiety and gives them opportunities to talk
non-therapeutic verbal communication techniques
-giving false reassurance
-using cliches
-giving approval or disapproval
-agreeing
-disagreeing
-demanding an explanation
-giving advice
-defending
-belittling
-patronizing
-changing the subject
paralanguage
vocal sounds that are not actually words
ex:groaning, drawing a deep breath, whistling, crying, laughing
Examples of positive body language
tilt of head
open hands
hand to cheeck
rubbing hands
nod
steepled fingers
examples of negative body language
arms crosses
clenched jaw
downcast eyes
rubbing nose
drumming fingers
fondling hair
frowning
stroking chin
looking at watch
affective touch
used to demonstrate concern or affection
communicating with clients with Alzhemiers
-gain clients attention by approaching from the front
-smile to convey friendliness
-avoid long sentences and difficult words
-wait for a response while client processes the information
-avoid correcting or arguing with client
