Chapter 7 Flashcards
a capacity that A has to influence the behaviour of B, so that B acts in accordance with A’s wishes
Power
what is the most important aspect of power
Dependance
B’s relationship to A when A possesses something that B needs
Dependency
ways that individuals translate power bases into specific actions
influence tactics
what are the 9 influence tactics
- rational persuasion 2. inspirational appeals 3. consultation 4. ingratiation 5. personal appeals 6. exchange 7. coalitions 8. pressure 9. legitimacy
using facts and data to make a logical or rational presentation of ideas
rational persuasion
appealing to values, ideals, and foals when making a request
inspirational appeals
getting others involved to support one’s objective
consultation
using flattery, creating goodwill, and being friendly prior to making a request
ingratiation
appealing to loyalty and friendship when asking for something
personal appeals
offering favours or benefits in exchange for support
exchange
getting the support of other people to provide backing when making a request
coalitions
using demands, threats, and reminders to get someone to do something
pressure
claiming the authority or right to make a request, or showing that it supports organizational goals or policies
legitimacy
employees understand how their job fit into the organization and that they are able to make decisions regarding job action in light of the organization purpose and mission
empowerment
what happens what employees are empowered
they are expected to act, at least in a small way, as owners of the company, rather than just employees.
2 types of abuse of power
workplace bullying and sexual harassment
workplace bullying
harassment, overtime without pay, excessive work performance
unwelcome behaviour of a sexual nature in the workplace that negatively affects the work environment or leads to adverse job-related consequences for the employee
sexual harassment
those activities that influence, or attempt to influence, the distribution of advantages and disadvantages within the organization
political behaviour
why do people use politics?
to influence other to help them achieve their personal objective
the process by which individuals attempt to control the impression others form of them.
impression managment
attacking or blaming, using info, managing impressions, building support for ideas, praising others, building coalitions, associating with influential people, creating obligations
types of political activities
attacking or blaming others
used when trying to avoid responsibility for failure
using information
withholding or distorting info, particularly to hide negative info
managing impressions
bringing positive attention to oneself or taking credit for the positive accomplishments of others
building support for ideas
making sure that others will support one’s idea before they are presented
praising others
making important people feel good
building coalitions
joining with other people to create a powerful group
associating with influential people
building support network
creating obligations
doing favours for others so they will owe you favours later
