Chapter 7

Question 1

a capacity that A has to influence the behaviour of B, so that B acts in accordance with A’s wishes

Answer 1

Power

Question 2

what is the most important aspect of power

Answer 2

Dependance

Question 3

B’s relationship to A when A possesses something that B needs

Answer 3

Dependency

Question 4

ways that individuals translate power bases into specific actions

Answer 4

influence tactics

Question 5

what are the 9 influence tactics

Answer 5

1. rational persuasion 2. inspirational appeals 3. consultation 4. ingratiation 5. personal appeals 6. exchange 7. coalitions 8. pressure 9. legitimacy

Question 6

using facts and data to make a logical or rational presentation of ideas

Answer 6

rational persuasion

Question 7

appealing to values, ideals, and foals when making a request

Answer 7

inspirational appeals

Question 8

getting others involved to support one’s objective

Answer 8

consultation

Question 9

using flattery, creating goodwill, and being friendly prior to making a request

Answer 9

ingratiation

Question 10

appealing to loyalty and friendship when asking for something

Answer 10

personal appeals

Question 11

offering favours or benefits in exchange for support

Answer 11

exchange

Question 12

getting the support of other people to provide backing when making a request

Answer 12

coalitions

Question 13

using demands, threats, and reminders to get someone to do something

Answer 13

pressure

Question 14

claiming the authority or right to make a request, or showing that it supports organizational goals or policies

Answer 14

legitimacy

Question 15

employees understand how their job fit into the organization and that they are able to make decisions regarding job action in light of the organization purpose and mission

Answer 15

empowerment

Question 16

what happens what employees are empowered

Answer 16

they are expected to act, at least in a small way, as owners of the company, rather than just employees.

Question 17

2 types of abuse of power

Answer 17

workplace bullying and sexual harassment

Question 18

workplace bullying

Answer 18

harassment, overtime without pay, excessive work performance

Question 19

unwelcome behaviour of a sexual nature in the workplace that negatively affects the work environment or leads to adverse job-related consequences for the employee

Answer 19

sexual harassment

Question 20

those activities that influence, or attempt to influence, the distribution of advantages and disadvantages within the organization

Answer 20

political behaviour

Question 21

why do people use politics?

Answer 21

to influence other to help them achieve their personal objective

Question 22

the process by which individuals attempt to control the impression others form of them.

Answer 22

impression managment

Question 23

attacking or blaming, using info, managing impressions, building support for ideas, praising others, building coalitions, associating with influential people, creating obligations

Answer 23

types of political activities

Question 24

attacking or blaming others

Answer 24

used when trying to avoid responsibility for failure

Question 25

using information

Answer 25

withholding or distorting info, particularly to hide negative info

Question 26

managing impressions

Answer 26

bringing positive attention to oneself or taking credit for the positive accomplishments of others

Question 27

building support for ideas

Answer 27

making sure that others will support one’s idea before they are presented

Question 28

praising others

Answer 28

making important people feel good

Question 29

building coalitions

Answer 29

joining with other people to create a powerful group

Question 30

associating with influential people

Answer 30

building support network

Question 31

creating obligations

Answer 31

doing favours for others so they will owe you favours later