Chapter 1 Flashcards
according to your text, a significant problem with using common sense to try and understand and interpret behaviours of others is that
it is considered an effective management strategy
A group level challenge that exists in the Canadian workplace includes
workforce diversity
an operations manager at a local distribution and supply warehouse wants to learn more about the major determinants of productivity, absenteeism, turnover, and job satisfaction within her department. although many options are available in gathering info, she has decided to focus upon individual level, communication styles, power and politics and level of conflict are ? Variables
group level
An operations manager at a local distribution and supply warehouse wants to learn more about the major determinants of productivity, absenteeism, turnover, and job satisfaction within her department. Although many options are available in gathering this information, she has decided to focus upon individual-level, group-level, and organizational systems-level variables.
Ethical values and motivation are important ________ variables
individual-level
An operations manager at a local distribution and supply warehouse wants to learn more about the major determinants of productivity, absenteeism, turnover, and job satisfaction within her department. Although many options are available in gathering this information, she has decided to focus upon individual-level, group-level, and organizational systems-level variables.
One of the individual-level variables the operations manager will probably consider is
job satisfaction
An organizational level challenge that exists in the Canadian workplace includes which of the following?
developing effective employees
As a long term employee of Challenge Services Inc., headquartered in Canada, you have been transferred to an overseas assignment. This assignment will involve management and decision making in a variety of areas, particularly focusing on the work place and the diversity of individuals who will ultimately be involved in your companys operations. Despite the many variables facing you, you are excited at this challenging opportunity and recognize that success will be achieved through a dedicated leadership style.
You should expect to find ________ to be a particular problem.
communication
As a long-term employee of Challenge Services Inc., headquartered in Canada, you have been transferred to an overseas assignment. This assignment will involve management and decision making in a variety of areas, particularly focusing on the work place and the diversity of individuals who will ultimately be involved in your companys operations. Despite the many variables facing you, you are excited at this challenging opportunity and recognize that success will be achieved through a dedicated leadership style.
During your initial planning phase for arrival at your new assignment, one of the major aspects you will need to consider and acquaint yourself with is
local culture
________ commitment refers to an employees emotional attachment to the organization, whereas ________ commitment refers to the employees identification with the organization and wish to remain in that organization.
affective; organization
In general, a(n) ________ is best described as a consciously coordinated social unit composed of two or more people who function on relatively continuous basis to achieve a set of goals
organization
Jack is an employee who can always be relied upon to go above and beyond the call of duty by helping his fellow employees in addition to doing his own job. He is exhibiting
organizational citizenship behaviour
John feels like he is always at work because he can be reached on his mobile device at any time and he is always taking work home. His employer should
help him to attain work-life balance
One of the most important challenges facing managers today is dealing positively with workforce diversity. If this is accomplished, then a positive outcome might include
improved decision making with more creativity
Organizational behaviour is generally defined as a field of study that
investigates how individuals, groups, and structure affect and are affected by behaviour within organizations.
Organizational Citizenship Behaviour (OCB) refers to
doing tasks that are not part of normal job requirement
Recognition of the importance of developing interpersonal skills is closely tied to the need for organizations to
attain and retain high performing employees
Researchers in OB are finding that superior financial performance of an organization seems to be directly related to
recognizing the importance of interpersonal skills in the workplace.
________ suggests that managers should be more scientific in how they think about management problems
Evidenced-based management
Ted is looking to give his employees more decision-making responsibility in the future. This is an example of
empowerment
The Competing Values Framework recognizes some of the most useful skills needed by individual managers and employees in todays world. These skills identified by the model include
skills for understanding yourself and others
Which of the following best describes the contingency approach in OB?
Behaviour is dependent on the situation.
Which of the following disciplines would most likely describe organizations as being the modern equivalent of tribes?
anthropology
Which of the following is the most accurate description of ethics?
Ethics is the study of moral values that guide our behaviour
Workforce diversity is a challenge for organizations in todays globalized world. To address this challenge, organizations try to
accommodate different life and work styles.
You are an OB specialist at XYZ University and have been charged with the task of bringing together faculty from different behavioural disciplines to author a new textbook on organizational behaviour. You have faculty from the fields of psychology, sociology, social psychology, anthropology, and political science. The key tasks here are to consider the various ideas and to structure them in such a manner as to provide a clear and plausible description of organizational behaviour and how it applies to the work environment.
Information on ________ would probably be a contribution from the faculty member from psychology
personality, individual decision making, job satisfaction, work stress
You are an OB specialist at XYZ University and have been charged with the task of bringing together faculty from different behavioural disciplines to author a new textbook on organizational behaviour. You have faculty from the fields of psychology, sociology, social psychology, anthropology, and political science. The key tasks here are to consider the various ideas and to structure them in such a manner as to provide a clear and plausible description of organizational behaviour and how it applies to the work environment.
One of the major considerations that will need to be clearly portrayed is that
organizational behaviour is an applied behavioural science
You are an OB specialist at XYZ University and have been charged with the task of bringing together faculty from different behavioural disciplines to author a new textbook on organizational behaviour. You have faculty from the fields of psychology, sociology, social psychology, anthropology, and political science. The key tasks here are to consider the various ideas and to structure them in such a manner as to provide a clear and plausible description of organizational behaviour and how it applies to the work environment.
You would likely address issues of communication to
the social psychologist
