Chapter 1

Question 1

according to your text, a significant problem with using common sense to try and understand and interpret behaviours of others is that

Answer 1

it is considered an effective management strategy

Question 2

A group level challenge that exists in the Canadian workplace includes

Answer 2

workforce diversity

Question 3

an operations manager at a local distribution and supply warehouse wants to learn more about the major determinants of productivity, absenteeism, turnover, and job satisfaction within her department. although many options are available in gathering info, she has decided to focus upon individual level, communication styles, power and politics and level of conflict are ? Variables

Answer 3

group level

Question 4

An operations manager at a local distribution and supply warehouse wants to learn more about the major determinants of productivity, absenteeism, turnover, and job satisfaction within her department. Although many options are available in gathering this information, she has decided to focus upon individual-level, group-level, and organizational systems-level variables.
Ethical values and motivation are important ________ variables

Answer 4

individual-level

Question 5

An operations manager at a local distribution and supply warehouse wants to learn more about the major determinants of productivity, absenteeism, turnover, and job satisfaction within her department. Although many options are available in gathering this information, she has decided to focus upon individual-level, group-level, and organizational systems-level variables.
One of the individual-level variables the operations manager will probably consider is

Answer 5

job satisfaction

Question 6

An organizational level challenge that exists in the Canadian workplace includes which of the following?

Answer 6

developing effective employees

Question 7

As a long term employee of Challenge Services Inc., headquartered in Canada, you have been transferred to an overseas assignment. This assignment will involve management and decision making in a variety of areas, particularly focusing on the work place and the diversity of individuals who will ultimately be involved in your companys operations. Despite the many variables facing you, you are excited at this challenging opportunity and recognize that success will be achieved through a dedicated leadership style.
You should expect to find ________ to be a particular problem.

Answer 7

communication

Question 8

As a long-term employee of Challenge Services Inc., headquartered in Canada, you have been transferred to an overseas assignment. This assignment will involve management and decision making in a variety of areas, particularly focusing on the work place and the diversity of individuals who will ultimately be involved in your companys operations. Despite the many variables facing you, you are excited at this challenging opportunity and recognize that success will be achieved through a dedicated leadership style.
During your initial planning phase for arrival at your new assignment, one of the major aspects you will need to consider and acquaint yourself with is

Answer 8

local culture

Question 9

________ commitment refers to an employees emotional attachment to the organization, whereas ________ commitment refers to the employees identification with the organization and wish to remain in that organization.

Answer 9

affective; organization

Question 10

In general, a(n) ________ is best described as a consciously coordinated social unit composed of two or more people who function on relatively continuous basis to achieve a set of goals

Answer 10

organization

Question 11

Jack is an employee who can always be relied upon to go above and beyond the call of duty by helping his fellow employees in addition to doing his own job. He is exhibiting

Answer 11

organizational citizenship behaviour

Question 12

John feels like he is always at work because he can be reached on his mobile device at any time and he is always taking work home. His employer should

Answer 12

help him to attain work-life balance

Question 13

One of the most important challenges facing managers today is dealing positively with workforce diversity. If this is accomplished, then a positive outcome might include

Answer 13

improved decision making with more creativity

Question 14

Organizational behaviour is generally defined as a field of study that

Answer 14

investigates how individuals, groups, and structure affect and are affected by behaviour within organizations.

Question 15

Organizational Citizenship Behaviour (OCB) refers to

Answer 15

doing tasks that are not part of normal job requirement

Question 16

Recognition of the importance of developing interpersonal skills is closely tied to the need for organizations to

Answer 16

attain and retain high performing employees

Question 17

Researchers in OB are finding that superior financial performance of an organization seems to be directly related to

Answer 17

recognizing the importance of interpersonal skills in the workplace.

Question 18

________ suggests that managers should be more scientific in how they think about management problems

Answer 18

Evidenced-based management

Question 19

Ted is looking to give his employees more decision-making responsibility in the future. This is an example of

Answer 19

empowerment

Question 20

The Competing Values Framework recognizes some of the most useful skills needed by individual managers and employees in todays world. These skills identified by the model include

Answer 20

skills for understanding yourself and others

Question 21

Which of the following best describes the contingency approach in OB?

Answer 21

Behaviour is dependent on the situation.

Question 22

Which of the following disciplines would most likely describe organizations as being the modern equivalent of tribes?

Answer 22

anthropology

Question 23

Which of the following is the most accurate description of ethics?

Answer 23

Ethics is the study of moral values that guide our behaviour

Question 24

Workforce diversity is a challenge for organizations in todays globalized world. To address this challenge, organizations try to

Answer 24

accommodate different life and work styles.

Question 25

You are an OB specialist at XYZ University and have been charged with the task of bringing together faculty from different behavioural disciplines to author a new textbook on organizational behaviour. You have faculty from the fields of psychology, sociology, social psychology, anthropology, and political science. The key tasks here are to consider the various ideas and to structure them in such a manner as to provide a clear and plausible description of organizational behaviour and how it applies to the work environment.
Information on ________ would probably be a contribution from the faculty member from psychology

Answer 25

personality, individual decision making, job satisfaction, work stress

Question 26

You are an OB specialist at XYZ University and have been charged with the task of bringing together faculty from different behavioural disciplines to author a new textbook on organizational behaviour. You have faculty from the fields of psychology, sociology, social psychology, anthropology, and political science. The key tasks here are to consider the various ideas and to structure them in such a manner as to provide a clear and plausible description of organizational behaviour and how it applies to the work environment.
One of the major considerations that will need to be clearly portrayed is that

Answer 26

organizational behaviour is an applied behavioural science

Question 27

You are an OB specialist at XYZ University and have been charged with the task of bringing together faculty from different behavioural disciplines to author a new textbook on organizational behaviour. You have faculty from the fields of psychology, sociology, social psychology, anthropology, and political science. The key tasks here are to consider the various ideas and to structure them in such a manner as to provide a clear and plausible description of organizational behaviour and how it applies to the work environment.
You would likely address issues of communication to

Answer 27

the social psychologist