Chapter 6 Therapeutic communication

Question 1

Berlo’s model

Answer 1

sender
message
channel
reciever

Question 2

The therapeutic interpersonal relationship

Answer 2

nurses provide care for clients in need of psychosocial intervention

Question 3

Therapeutic use of self

Answer 3

ability to use personality consciously to try to establish relatedness and add structure to nursing interventions

Question 4

Conditions needed for a therapeutic relationship

Answer 4

rapport
trust
genuineness
empathy

Question 5

Phases of the therapeutic nurse client relationship

Answer 5

pre-orientation
orientation
working
termination

Question 6

orientation phase

Answer 6

establish a contract
gather data
create nursing diagnosis
set goals
develop a plan

Question 7

transferance

Answer 7

transfers feelings about another person from their past onto the nurse

Question 8

Countertransferance

Answer 8

emotional behavior of the nurse in response to the client

Question 9

Intimate distance

Answer 9

0-18 in

Question 10

personal distance

Answer 10

18-40 in

Question 11

social distance

Answer 11

4-12 feet

Question 12

public distance

Answer 12

> 12 feet

Question 13

nonverbal communication %

Answer 13

70-80% of all communication

Question 14

“contact” cultures

Answer 14

france, latin america, italy

Question 15

“non-contact” cultures

Answer 15

germany, USA, Canada

Question 16

Paralanguage

Answer 16

gestural complement of a word

Question 17

active listening

Answer 17

attentive to verbal and non verbal ststements

Question 18

SOLER

Answer 18

Sit squarely facing client
Open posture
Lean forward
Eye contact
Relax

Question 19

Feedback for the client

Answer 19

should be descriptive, specific, able to modify, information and not advice, well timed