Chapter 6 - Stress Flashcards
1
Q
Stress process
A
- primary appraisal
- secondary appraisal
- strains
2
Q
Primary appraisal
A
evaluation of significance and meaning of stressor
3
Q
Secondary appraisal
A
- how people can cope with stressors
4
Q
Strains
A
- stress reactions: negative consequences associated with stressors
5
Q
Types of strains
A
- psychological
- physical
- behaviours
6
Q
Psychological strains
A
- depression
- anxiety
- irritability
- forgetfulness
- inability to think clearly
- reduced confidence
- burnout
7
Q
Physical strains
A
- illness
- high blood pressure
- headaches
- back pain
- stomachaches
8
Q
Behavioural strains
A
- Alcohol and drug use
- teeth grinding
- compulsive behaviours
- overeating
9
Q
Transactional theory stress
A
- transactional theory stress
- explains how stressors are perceived, appraised and coped with
- hinderance
- often triggers a negative emotion
10
Q
Work challenge stressors
A
- time pressure
- feeling energized knowing there’s a deadline
- work complexity
- handling new and exciting tasks
- work responsibility
- working on things that are important to you and others
11
Q
Burnout
A
- emotional exhaustion
- cynicism
- low-self-efficacy
12
Q
Type-A Behaviour pattern
A
- type of behaviour exhibited by people who tend to experience more stressors:
- Strong sense of urgency
- tend to appraise more demands as stressful
- prone to experiencing more strains than most other
people
13
Q
Stress audit
A
- assessment of the sources of stress in the workplace
14
Q
Reduce stress
A
- job sharing
* sabbatical
15
Q
Provide more resources
A
- training interventions
- supportive practice
- Flexible hours
- control
- stay home with sick children
- skill (train manager on how to support work-life
balance) - eliminate unnecessary meeting
- communicate expectations clearly to staff
- allow staff to control their own priorities as much as
possible
