Chapter 5 - Job Satisfaction Flashcards
1
Q
Why some jobs are more satisfying than others
A
- value fulfillment
- satisfaction with work itself
- mood and emotion
2
Q
Value fulfillment categories
A
- commonly assessed work values
* what makes people satisfied with work itself
3
Q
Commonly assessed work values
A
- pay
- high salary
- secure salary
- promotions
- frequent promotions
- promotions based on ability
- supervision
- good supervision restrictions
- praise for good work
- co-workers
- enjoyable
- responsible
- the work-itself
- utilization of the ability
- Freedom and independence
- intellectual stimulation
- creative expression
- sense of achievement
4
Q
What makes people satisfied with work itself
A
- meaningfulness of work
- responsibility for outcomes
- knowledge of results
5
Q
Job Characteristic Theory - satisfaction with work itself
A
- variety - the meaningfulness of work
- different activities requiring different skills and talent
- identity - the meaningfulness of work
- extend to which an employee can complete a whole, identifiable piece of work
- significance - the meaningfulness of work
- degree to which the job provides clear importance
- autonomy - responsibility for outcomes
- degree of freedom, independence and discretion provided by the job
- feedback - knowledge of results
- degree to which the job provides clear information about how well the individual is performing the work
- job enrichment
- 5 characteristics being played out
- need employers with right skills and knowledge
- providing right training and development
- make sure people actually want it
6
Q
Mood and emotion
A
- mood
- state of feelings, mild intensity, last for a while, not directs towards anything
- emotions
- intense feelings, can be short, clearly direct towards something
- can be contagious
- emotional labour
- management of emotions that employees must do to successfully complete the job
- affective events theory
- workplace events can cause emotional reactions that impact satisfaction
