Chapter 3 - Organizational Commitment

Question 1

Why is organizational commitment important

Answer 1

• unengaged employees are expensive

* turnover is expensive

Question 2

Three types of organizational commitment

Answer 2

• affective
• continuance
• normative

Question 3

Affective Commitment

Answer 3

• staying because you want to
• emotional attachment
• much better job performance
• often connected to relationship of others

e.g. working at non-profit climate change and you feel strongly about climate change

Question 4

Continuance Commitment

Answer 4

• staying because you need to
• desire to stay due to cost of leaving
• doesn’t help performance - you just do the minimum

e.g. just bought a house and had a kid and need money

Question 5

Normative Commitment

Answer 5

• staying because you ought to
• desire to stay due to feeling of obligation
• somewhat better performance
• investment in / commitment out

Question 6

Affective commitment models

Answer 6

1. ersion
   
   • employees with fewer bonds with co-workers are more
     likely to quit
2. social influence
   
   • get influenced by what others are doing

Question 7

Continuance Commitment factors

Answer 7

1. embeddedness
   
   • connection and sense of fit, investment into the
     organization and community
2. lack of alternatives
   
   • at least you have a job - better off than those that don’t

Question 8

How employees respond to negative work events - positive reactions

Answer 8

• voice concerns
  
  • active, constructive response to improve situation
• loyalty
  
  • passive, constructive response with hope for
    improvement

Question 9

How employees response to negative work events - negative reactions (Withdrawal)

Answer 9

• neglect
  
  • passive, destructive response, interest and effort
    decline
• exit
  
  • remove themselves from the situation

Question 10

Psychological withdrawal (neglect)

Answer 10

• daydreaming
  
  • not getting any work done
• looking busy
  
  • saying they can’t do things because they’re busy
• socializing
  
  • talking all-day
• moonlighting
  
  • working on a secondary job at a primary job
• cyberloafing
  
  • on the internet all-day

Question 11

Psychological withdrawal (exit)

Answer 11

• being late
• missing meetings
• taking long breaks
• being absent
• quitting