Chapter 2 - Job Performance

Question 1

Two elements of job performance

Answer 1

• results based

* behaviours

Question 2

Elements of job performance - results based

Answer 2

Objective: measures of outcome
Pro: easy to assess
Cons: don’t capture beyond the bottom line

Question 3

Elements of job performance - behaviours

Answer 3

• specific behaviours employees engage in
• positive
  
  • task performance
  • citizenship behaviour
• negative
  
  • counterproductive behaviours

Question 4

Task performance

Answer 4

• included in the job description - in role
• routine
  
  • everyday set of activities
    e. g. flight attendant showing safety
• adaptive
  
  • thoughtful responses to unpredictable events
    e. g. plane crash - they don’t practice
• creative
  
  • finding new ways to do the job you were hired for
    e. g. me doing YETI wall

Question 5

Citizenship behaviour

Answer 5

• voluntary behaviours - going above and beyond - extra-role
• can be interpersonal or organizational
• helping
  
  • interpersonal
  • assisting co-workers and showing ‘the ropes’
• courtesy
  
  • interpersonal
  • sharing important information with others
• sportsmanship
  
  • interpersonal
  • maintain a positive attitude with co-workers in good
    and bad times
• voice
  
  • organizational
  • speaking up to offer a constructive suggestion for change, often in reaction to a negative work event
• civic virtue
  
  • organizational
  • participating in the company operations at a deeper-
    than-normal level through voluntary meetings, readings
• boosterism
  
  • organizational
  • positively representing the organizational when in
    public

Question 6

Counterproductive behaviours

Answer 6

• extra-role
• hinder the achievement of the organization goals
• can be organizational or interpersonal
• property deviance
  
  • sabotage, theft
    e. g. moving to a competitor and breaking machine
• production deviance
  
  • wasting resources, substance abuse
    e. g. two people making table, one person uses right amount of material, other wastes material from cutting wood
• political deviance
  
  • gossiping, incivility
    e. g. people swearing
• personal aggressions
  
  • harassment, abuse
    e. g. boss taking advantage of the power and abusing people