chapter 6(motivating workers)

Question 1

Motivation

Answer 1

is the reason why employees want to work hard and work effectively for the business

Question 2

Why do people work?

Answer 2

-money
-security
-social needs
-esteem needs
-job satisfaction

Question 3

well motivated workers=

Answer 3

high productivity and increased output

Question 4

unhappy workers=

Answer 4

low productivity and low output

Question 5

Motivation theories

Answer 5

-Frederick Taylors
-Maslow’s hierarchy
-Frederick Herzberg

Question 6

Frederick Taylors

Answer 6

employees are motivated by financial incentives or all workers are motivated by money

Question 7

Criticism of F taylor

Answer 7

-ideas were too simplistic
-you can pay money to employees but what if they are still not satisfied
-a problem arises if you cant measure the employees output

Question 8

Maslow hierarchy

Answer 8

explains how employees are motivated to fulfill their needs in a hierarchical order.

Question 9

the 5 levels in Maslow’s hierarchy

Answer 9

-physiological needs
-safety/security needs
-social needs
-esteem needs
-self-actualization

Question 10

physiological needs

Answer 10

-food, rest, recreation and shelter
-wages

Question 11

safety/security needs

Answer 11

-protection against danger and poverty
-job security

Question 12

social needs

Answer 12

-friendship and a sense of belonging
-colleagues that support you at work

Question 13

esteem needs

Answer 13

-having status and achievement
-being given recognition for a job well done

Question 14

self actualization

Answer 14

-feeling that you have done a great job for the company
-being promoted and given more responsibility

Question 15

Frederick Herzberg

Answer 15

a theory that states that employee satisfaction and motivation are affected by 2 seperate factors of set, hygiene and motivators

Question 16

Motivators factors in herzberg

Answer 16

-achievemnt
-recognition
-development
-promotion
-work itself

Question 17

hygiene factors in herzberg

Answer 17

-salary
-status
-security
-work condition
-relationship with supervisors
-relationship with colleagues
-company policies

Question 18

financial rewards

Answer 18

-wages
-salary
-commission
-profit sharing
-bonus
-performance related pay
-share ownership

Question 19

wages

Answer 19

usually paid weekly in cash

Question 20

salary

Answer 20

usually paid monthly and goes straight into bank account

Question 21

commission

Answer 21

payment related to the number of sales made

Question 22

bonus

Answer 22

a additional amount of pay for good works and can be paid in 6 month or at the end of the year(depends on the business)

Question 23

performance related pay

Answer 23

is pay to the employees on how good they have been working or how much output they have produced

Question 24

share ownership

Answer 24

when shares in the company are given to employees so that they can be a part of ownership

Question 25

non financial rewards

Answer 25

-company vehicles
-health care paid for
-children education are paid for
-free accommodation
-free trips
-pension paid for by the business
-generous expenses accounts

Question 26

fringe beneficts

Answer 26

noon financial rewards given to employees

Question 27

Job satisfaction

Answer 27

is a feeling that you feel after knowing you have done a good job for the company

Question 28

job rotation

Answer 28

is when workers do a specific task for limited time and then change round again

Question 29

job enlargement

Answer 29

is when extra task of similar level of work are added to a worker’s job description

Question 30

Job enrichment

Answer 30

involves looking at jobs and adding task that require more responsibliity or skill