chapter 6(motivating workers) Flashcards
Motivation
is the reason why employees want to work hard and work effectively for the business
Why do people work?
-money
-security
-social needs
-esteem needs
-job satisfaction
well motivated workers=
high productivity and increased output
unhappy workers=
low productivity and low output
Motivation theories
-Frederick Taylors
-Maslow’s hierarchy
-Frederick Herzberg
Frederick Taylors
employees are motivated by financial incentives or all workers are motivated by money
Criticism of F taylor
-ideas were too simplistic
-you can pay money to employees but what if they are still not satisfied
-a problem arises if you cant measure the employees output
Maslow hierarchy
explains how employees are motivated to fulfill their needs in a hierarchical order.
the 5 levels in Maslow’s hierarchy
-physiological needs
-safety/security needs
-social needs
-esteem needs
-self-actualization
physiological needs
-food, rest, recreation and shelter
-wages
safety/security needs
-protection against danger and poverty
-job security
social needs
-friendship and a sense of belonging
-colleagues that support you at work
esteem needs
-having status and achievement
-being given recognition for a job well done
self actualization
-feeling that you have done a great job for the company
-being promoted and given more responsibility
Frederick Herzberg
a theory that states that employee satisfaction and motivation are affected by 2 seperate factors of set, hygiene and motivators
Motivators factors in herzberg
-achievemnt
-recognition
-development
-promotion
-work itself
hygiene factors in herzberg
-salary
-status
-security
-work condition
-relationship with supervisors
-relationship with colleagues
-company policies
financial rewards
-wages
-salary
-commission
-profit sharing
-bonus
-performance related pay
-share ownership
wages
usually paid weekly in cash
salary
usually paid monthly and goes straight into bank account
commission
payment related to the number of sales made
bonus
a additional amount of pay for good works and can be paid in 6 month or at the end of the year(depends on the business)
performance related pay
is pay to the employees on how good they have been working or how much output they have produced
share ownership
when shares in the company are given to employees so that they can be a part of ownership
non financial rewards
-company vehicles
-health care paid for
-children education are paid for
-free accommodation
-free trips
-pension paid for by the business
-generous expenses accounts
fringe beneficts
noon financial rewards given to employees
Job satisfaction
is a feeling that you feel after knowing you have done a good job for the company
job rotation
is when workers do a specific task for limited time and then change round again
job enlargement
is when extra task of similar level of work are added to a worker’s job description
Job enrichment
involves looking at jobs and adding task that require more responsibliity or skill
