hh Flashcards
organizational structure
refers to the levels of management and division of responsibilties within an organisation
advantage of organistaional structure
-gives employee a sense of belonging
-everybody knows their position
-shows the relationship between the different department
disadvantage of organisational struscture
-ignores employee needs
-lack of flexibility
-reliance on a single authority figure
advantage of short chain of command
-communication is quicker and more accurate
-spans of control will be more wider
disadvantage of short chain of command
-manager may lose control
-miscommunication
-employee fustration
chain of command
is the structure of an organization that allows instruction to be passed on from senior managers to lower levels of managemt
span of control
it is the amount of subordinates working directly under a manager in a organisational structure
tall organization
-each level except for bottom is a layer of management
-chain of command is long
-communication and decision making are often slower because it need to pass through several layers
flat organisation
-chain of command is short
-communication and decision making is more quicker since there are few levels to pass through
-few managers so span of control is wide
director
-most senior level management in any limited company
-they are elected by shareholders in annual general meeting
Roles of director
-review the performance of managers
-ensure the success of the business
-make sure the resources are available to achieve objective
CEO
(chief executive officer)the most senior manager responsible for the overall performance and success of the business
manager
an individual who is in charge of certain group of task or certain department
line managers
have authority over people that are directly below them in the organizational structure
examples of line managers
traditional marketing
and
sales manager
staff manager
are specialist who provide information,support and assistance to line manager
responsibilities of department managers
-make sure the the decision of directors are carried out
-delegate task to members of department
-motivating workers
-solving day-to-day problem that arises in the department
supervisor
an individual who checks and control the work of subordinates
Role of management
-planning
-controlling
-commanding
-organizing
-coordinating
planning
setting aims and target
organizing
organizing of people and resources so that the business work efficiently
coordinating
make sure all department are working together to achieve objective
commanding
guiding,leading and supervising of employees
controlling
monitoring performance to ensure the objectives are met
delegation
the process of distributing and entrusting work to another person
Advantage of delegation to manager
-manager are less likely to make mistake since some task are being performed by subordinates
-manager can measure the efficiency and effectiveness of their subordinates work
advantage of delegation to subordinates
-employees feel more trusted and important
-the work becomes interesting and rewarding
why might a manager ot delegate?
-mangers might think the subordinates will fail
-the subordinates might do better work than the manager(manager might feel insecure
why is it important to have good managers
-increase profitability of the business
-motivate employees
-keep cost under control
3 main leadership styles:
-autocratic leadership
-democratic leadership
-laissez faire leadership
Autocratic leadership
where the manager expect to be in charge of the business and have their orders followed
autocratic style
-make decision alone
-everything depend on leader
-de-motivate employees
democratic leadership
where managers involve employees in the decision-mking and communication
Democratic style
-communication between employee and manager
-can delay decision making
-future plans discussed with employees
Laissez-faire leadership
let the employees do their own decision-making and communication
laissez-faire style
-poor condition and decision making
-relies on good team work
-vey motivational to employees
Trade union
group of workers who have joined together to ensure their interest are protected
advantage of trade union
-strength in number
-improved work condition
-financial support
disadvantage of trade union
-cost money to be a member
-may be asked to take industrial action if they don’t agree with the union
