Chapter 6

Question 1

IT VS BUSINESS ALIGNMENT in WSLC
Operations and maintenance

Answer 1

Shared:
1. monitor alignment between is and needs of the work system
2. Coordinate continuous improvement involving IS changes

Business:
-manage the work system
-manage improvement unrelated to IT

IT:
-hardware and software maintenance

Question 2

Business and IT ALIGNMENT WSLC - initiation

Answer 2

Shared:
-outline general approach
-agree about feasability
-produce initial plan

Business:
-define business goals

It:
-define it related goals

Question 3

Business and IT ALIGNMENT IN WSLC- development

Answer 3

Shared:
-determine requirements for IS
-agree that hardware and software are ready for implementation

Business:
-specify how the WS should work
-evaluate usability of hardware and software

IT:
-develop/debug software and hardware
-

Question 4

Business and IT ALIGNMENT IN WSLC- implementation

Answer 4

Shared:
-keep implementation on track
-decide if IT modifications are needed
- acceptance testing

Business:
-manage implementation on org
-monitor acceptance and resistance
-train

IT:
Modify software and hardware as needed

Question 5

IT/business alignment

Answer 5

Role of managers:
1. It projects- oversight(approve,fund)
2. Digital change - leadership(initiate, monitor projects)

Role of it specialists:
1. It projects- leadership(coordinate with business managers)
2. Digital change - cooperation(work together with managers and other specialists)

Question 6

It - business alignment

Answer 6

Strategic alignment:
-What? Business and IT plans, mission and goals are in sync
- how? Develop plans in the same time with the same people for the same business scope

Operational alignment:
-what? Communication, shared knowledge, mutuality between IT AND business staff
-how? Foster interaction, create commonality, cross unit teaching, geographical closeness

Question 7

Opera framework

Answer 7

Communication: establish communication channels/explain and support interaction/ basis for alignment/without it the other 2 cant develop/

Knowledge: establish cross domain knowledge/commit org resources to knowledge exchange

Trust: establish cross domain trust/ control results to replace rumors with facts

Question 8

Establish operational it/business alignment to provide the base for successful change management- opera framework

Answer 8

• aligning IT AND BUSINESS is a continuous process
  -managers need to deploy a portofolio of mechanisms
  -top mng involvement required, not just support