Chapter 3 Flashcards
1
Q
Goal of creating a work system snapshot
A
For people to reach a common, agreed opinion on the type, purpose and scope of a work system
2
Q
Developing a work system snapshot supports change management
A
Participants not users
Work systems not it system
Work system not just business practices
Better tech may not be better
Better info may not matter
Alignment between elements
Products and services not output
Internal vs external performance
3
Q
Key goal or CM
A
Communicate the benefits of change to enployees
