Chapter 5 Country And Company Culture Flashcards

1
Q

What is culture

A

Culture is the characteristic way of behaving and believing that a group of people have developed over time and share in common

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2
Q

Surface or explicit culture

A

Outside layer

Observable

Dress, food, architecture,customs, handshake, body language, gestures.

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3
Q

Hidden culture

A

Middle layer

Values, religion, philosophies and views of what is right and wrong.

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4
Q

Invisible or implicit culture

A

Core

The cultures universal truths, bases for all cultural beliefs.

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5
Q

Power distance

A

Power distance between bosses and subs.

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6
Q

High power distance

A

Power is legitimate and should be respected.

Malasia 
Guatemala 
Panama
Philippines 
Mexico
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7
Q

Low power distance

A

Authority is to be challenged.

Austria
Israel
Denmark
New Zealand
Ireland
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8
Q

Individualistic cultures

A
Us
Canada
Australia 
UK
Netherlands
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9
Q

Collectivist culture

A
Guatemala 
Mexico
Venezuela
Ecuador
Colombia

South America

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10
Q

Uncertainty avoidance

A

The need for rules, policies, the extent to which ppl feel
threatened by uncertainty.

Cultures include:

Greece
Portugal 
Guatemala 
Uruguay 
Belgium
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11
Q

Tolerance for ambiguity

A

Less need for rules or policies.

Cultures:

Singapore 
Jamaica 
Denmark
Sweden
Hong Kong
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12
Q

Masculinity culture

A

Preference for achievements, heroism, assertiveness, or material possessions.

Cultures:

Japan, Austria, Venezuela, Italy, Switzerland

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13
Q

Feminity culture

A

Cooperation, modesty, caring for the weak and quality of life. Environmental awareness.

Cultures:

Sweden, Norway, Netherlands, Denmark, Costa Rica

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14
Q

Long term orientation

A

Acceptance that business results may take time to achieve, employees belying a long term relationship with their employer.

Cultures:

Asia

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15
Q

Short term orientation

A

Results are set and can be achieved within a time period. Employees change employers often.

Cultures:

Pakistan 
Nigeria
Philippines
Canada
UK
US
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16
Q

Pragmatic

A

Accepting that not everything can be explained.

Cultures:

Asia
Germany

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17
Q

Normative

A

The need to have an explanation for everything.

Cultures:

Egypt
Malta
Nigeria
Dom rep
Colombia
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18
Q

Indulgent

A

Free gratification

Culture:

South America
Nigeria
Angola

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19
Q

Restraint

A

Suppressed gratification

Pakistan
Egypt
Latvia
Eastern Europe

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20
Q

What company did Geert Hofstede work for and study 53 countries cultural diversities

A

IBM

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21
Q

What dimensions was Trimpenaars and Hampden Turner responsible for

A

Univer/particularism

Individ/communitarianism

Neutral/emotional

Specific/diffuse

Achievement/ascription

Sequential/synchronous

Internal/outer direction

22
Q

Universalism

A

High importance on laws, rules, values, and obligations.

Culture:

US
Canada
UK
Netherlands
Australia 
Switzerland
23
Q

Particularism

A

Each circumstance and each relationship dictates the rules to live by.

Cultures:

Russia
Latin America
China

24
Q

Individualism

A

Personal freedom and achievement. Must take care of self.

Cultures:

US
Canada 
UK
Scandinavia 
New Zealand
Switzerland
25
Communitarianism
The Group is more important than the individual. Cultures: Latin America, Africa, and Japan
26
Neutral
People make a great effort to control their emotions. Reason influences their actions for more than their feelings. People don’t reveal what they’re thinking or how they’re feeling. Cultures: Eastern Europe ``` UK Sweden Netherlands Finland Germany ```
27
Emotional
People want to find ways to express their emotions, even spontaneously, at work and in social situations. Cultures: ``` Poland Italy France Spain Latin America ```
28
Specific
People keep work and personal lives separate. Cultures: ``` UK US Swiss Germany Netherlands ```
29
Diffuse
People see an overlap between their work and personal lives they believe that good relationships are vital to meeting business objectives, and that their relationships with others will be important. Cultures: ``` Argentina Spain Russia India China ```
30
Achievement
Value performance no matter who you are. Assumed that you earned your status. US Canada Australia Scandinavia
31
Ascription
People believe that you should be valued for who you are. Societal roles and jobs are passed down. Cultures: France Italy Japan Saudi Arabia
32
Sequential time
People like events to happen in order they place a high value on punctuality, planning and sticking to your plans and staying on schedule. Cultures: Germany UK US
33
Synchronous time
People see the past, present, and future as interwoven periods. They often work on several projects at once, and view plans and commitments as flexible. Cultures: Japan Argentina Mexico
34
Internal direction
People believe that they can control nature for their environment to achieve goals, this includes how they work with teams and within organizations. Cultures: US Australia New Zealand UK
35
Outer direction
People believe that nature, or their environment, controls them; they must work with their environment to achieve goals. At work or in relationships, they focus their actions on others, and they avoid conflict where possible. People often need reassurance that they’re doing a good job. China Russia Saudi Arabia
36
Anglo cultures
``` Aus Canada Ireland New z SA UK US ```
37
Arab
``` Abu Bahrain Kuwait Oman Saudi UAE ```
38
Far Eastern
``` HK China Indo My Phil Sing Burt Taiwan Thai ```
39
Germanic
Austria Germ Swiss
40
Latin
``` Argen Chile Colombia Mexico Peru Venezuela ```
41
Latin EU
``` Belgium France Italy Port Spain ```
42
Near eastern
Greece Iran Turkey
43
Nordic
Denmark Finland Norway Sweden
44
Independent
``` Brazil India Israel Japan South Korea ``` BIIJS
45
Gestelands four patterns
Deal vs relationship Informal vs formal Rigid vs fluid Expressive vs reserved
46
Gestelands Deal Focus
Some culture value relationships more then the deal and vice versa. Doing business together makes it very difficult.
47
Gestelands Informal
Issues arise when travelers form informal cultures come across more formal cultures.
48
Gestelands rigid time
Some cultures focus more on the rigid ness of a clock while others are more focused on building relationships.
49
Emic
Differences across cultures
50
Etic
The same across all cultures
51
What are the 3 critical equivalence issues that arise in conducting cultural research?
Metric - surveys wording when translated. Fixed by back translating it. Conceptual- words and scales have the same meaning. Functional- words used are viewed similarly in each culture.