Chapter 5 Flashcards
Action-Oriented Listening
A listening style that is primarily concerned with accomplishing that task at hand.
Advising Response
Helping response in which the receiver offers suggestions about how the speaker should deal with a problem.
Ambushing
A style in which the receiver listens carefully to gather information to use in an attack on the speaker.
Analyzing Statement
A helping style in which the listener offers an interpretation of a speaker’s message.
Attending
The process of focusing on certain stimuli from the environment.
Comforting
A response style in which a listener reassures, supports, or distracts the person seeking help.
Content-Oriented Listening
A listening style that focuses on the content of a message.
Counterfeit Question
A question that disguises the speaker’s true motives, which do not include a genuine desire to understand the other person.
Critical Listening
Listening in which the goal is to judge the quality or accuracy of the speaker’s remarks.
Defensive Listening
A responsive style in which the receiver perceives a speaker’s comments as an attack.
Hearing
The process wherein sound waves strike the eardrum and cause vibrations that are transmitted to the brain.
Informational Listening
Listening in which the goal is to receive accurately the same thoughts the speaker is trying to convey.
Insensitive Listening
Failure to recognize the thoughts or feelings that are not directly expressed by a speaker, instead accepting the speaker’s words at face value.
Insulated Listening
A style in which the receiver ignores undesirable information.
Judging Response
A reaction in which the receiver evaluates the sender’s message either favorably or unfavorably.
Listening
Process wherein the brain reconstructs electrochemical impulses generated by hearing into representations of the original sound and gives them meaning.
Listening Fidelity
The degree of congruence between what a listener understands and what the message sender was attempting to communicate.
Mindful Listening
Active, high-level information processing.
Mindless Listening
Passive, low-level information processing.
Paraphrasing
Feedback in which the receiver rewords the speaker’s thoughts and feelings.
People-Oriented Listening
A listening style that is primarily concerned with creating and maintaining positive relationships
Prompting
Using silence and brief statements of encouragement to draw out a speaker.
Pseudolistening
An imitation of true listening in which the receiver’s mind is elsewhere.
Questioning
A style of helping in which the receiver seeks additional information from the sender.
Reflecting
Listening that helps the person speaking hear and think about the words just spoken.
Remembering
The act of recalling previously introduced information.
Residual Message
The part of a message a receiver can recall after short and long term memory loss.
Responding
Providing observable feedback to another person’s behavior or speech.
Selective Listening
A listening style in which the receiver responds only to messages that interest him or her.
Sincere Question
A question posed with the genuine desire to learn from another person.
Stage Hogging
A listening style in which the receiver is more concerned with making his or her own point than with understanding the speaker.
Supportive Listening
The reception approach to use when other seek help for personal dilemmas.
Time-Oriented Listening
A listening style that is primarily concerned with minimizing the time necessary to accomplish the task at hand.
Understanding
The act of interpreting a message by following syntactic, semantic, and pragmatic rules.
