Chapter 5

Question 1

Action-Oriented Listening

Answer 1

A listening style that is primarily concerned with accomplishing that task at hand.

Question 2

Advising Response

Answer 2

Helping response in which the receiver offers suggestions about how the speaker should deal with a problem.

Question 3

Ambushing

Answer 3

A style in which the receiver listens carefully to gather information to use in an attack on the speaker.

Question 4

Analyzing Statement

Answer 4

A helping style in which the listener offers an interpretation of a speaker’s message.

Question 5

Attending

Answer 5

The process of focusing on certain stimuli from the environment.

Question 6

Comforting

Answer 6

A response style in which a listener reassures, supports, or distracts the person seeking help.

Question 7

Content-Oriented Listening

Answer 7

A listening style that focuses on the content of a message.

Question 8

Counterfeit Question

Answer 8

A question that disguises the speaker’s true motives, which do not include a genuine desire to understand the other person.

Question 9

Critical Listening

Answer 9

Listening in which the goal is to judge the quality or accuracy of the speaker’s remarks.

Question 10

Defensive Listening

Answer 10

A responsive style in which the receiver perceives a speaker’s comments as an attack.

Question 11

Hearing

Answer 11

The process wherein sound waves strike the eardrum and cause vibrations that are transmitted to the brain.

Question 12

Informational Listening

Answer 12

Listening in which the goal is to receive accurately the same thoughts the speaker is trying to convey.

Question 13

Insensitive Listening

Answer 13

Failure to recognize the thoughts or feelings that are not directly expressed by a speaker, instead accepting the speaker’s words at face value.

Question 14

Insulated Listening

Answer 14

A style in which the receiver ignores undesirable information.

Question 15

Judging Response

Answer 15

A reaction in which the receiver evaluates the sender’s message either favorably or unfavorably.

Question 16

Listening

Answer 16

Process wherein the brain reconstructs electrochemical impulses generated by hearing into representations of the original sound and gives them meaning.

Question 17

Listening Fidelity

Answer 17

The degree of congruence between what a listener understands and what the message sender was attempting to communicate.

Question 18

Mindful Listening

Answer 18

Active, high-level information processing.

Question 19

Mindless Listening

Answer 19

Passive, low-level information processing.

Question 20

Paraphrasing

Answer 20

Feedback in which the receiver rewords the speaker’s thoughts and feelings.

Question 21

People-Oriented Listening

Answer 21

A listening style that is primarily concerned with creating and maintaining positive relationships

Question 22

Prompting

Answer 22

Using silence and brief statements of encouragement to draw out a speaker.

Question 23

Pseudolistening

Answer 23

An imitation of true listening in which the receiver’s mind is elsewhere.

Question 24

Questioning

Answer 24

A style of helping in which the receiver seeks additional information from the sender.

Question 25

Reflecting

Answer 25

Listening that helps the person speaking hear and think about the words just spoken.

Question 26

Remembering

Answer 26

The act of recalling previously introduced information.

Question 27

Residual Message

Answer 27

The part of a message a receiver can recall after short and long term memory loss.

Question 28

Responding

Answer 28

Providing observable feedback to another person’s behavior or speech.

Question 29

Selective Listening

Answer 29

A listening style in which the receiver responds only to messages that interest him or her.

Question 30

Sincere Question

Answer 30

A question posed with the genuine desire to learn from another person.

Question 31

Stage Hogging

Answer 31

A listening style in which the receiver is more concerned with making his or her own point than with understanding the speaker.

Question 32

Supportive Listening

Answer 32

The reception approach to use when other seek help for personal dilemmas.

Question 33

Time-Oriented Listening

Answer 33

A listening style that is primarily concerned with minimizing the time necessary to accomplish the task at hand.

Question 34

Understanding

Answer 34

The act of interpreting a message by following syntactic, semantic, and pragmatic rules.