Chapter 10 Flashcards
Brainstorming
A method for creatively generating ideas in groups by minimizing criticism and encouraging a large quantity of ideas without regard to their workability or ownership by individual members.
Breakout Groups
A strategy used when the number members is too large for effective discussion.
Cohesiveness
The totality of forces that causes members to feel themselves part of a group and makes them want to remain in that group.
Conflict Stage
A stage in problem-solving when members openly defend their positions and question those of others.
Emergence Stage
A stage in problem solving when the group moves from conflict toward a single solution.
Focus Group
Used in market research by sponsoring organization to survey potential users or the public at large regarding a new product or idea.
Force Field Analysis
A method of problem analysis that identifies the forces contributing to resolution of the problem and the forces that inhibit its resolution.
Forum
A discussion format in which audience members are invited to add their comments to those of the official discussants.
Groupthink
A group’s collective striving for unanimity that discourages realistic appraisals of alternatives to its chosen decision.
Information Overload
Decline in efficiency that occurs when the rate of complexity of material is too great to manage.
Information Underload
Decline in efficiency that occurs when there is a shortage of the information that is necessary to operate effectively.
Nominal Group Technique
Method for including the ideas of all group members in a problem-solving session.
Orientation Stage
A stage in problem-solving groups when members become familiar with another’s position and tentatively volunteer their own.
Panel Discussion
A discussion format in which participants consider a topic more or less conversationally, without formal procedural rules.
Parliamentary Procedure
A problem-solving method in which specific rules govern the way issues may be discussed and decisions made.
