Chapter 3

Question 1

Attribution

Answer 1

The process of attaching meaning.

Question 2

Empathy

Answer 2

The ability to project oneself into another person’s point of view, so as to experience the other’s thoughts and feelings.

Question 3

Ethnocentrism

Answer 3

The attitude that one’s own culture is superior to others.

Question 4

Face

Answer 4

The socially approved identity that a communicator tries to present.

Question 5

Facework

Answer 5

Verbal and nonverbal behavior designed to create and maintain a communicator’s face and the face of others.

Question 6

Identity Management

Answer 6

Strategies used by communication to influence the way others view them.

Question 7

Interpretation

Answer 7

The perceptual process of attaching meaning to stimuli that have previously been selected and organized.

Question 8

Narrative

Answer 8

The stories people create and use to make sense of their personal worlds.

Question 9

Organization

Answer 9

The perceptual process of organizing stimuli into patterns.

Question 10

Perceived Self

Answer 10

The person we believe ourselves to be in moments of candor.

Question 11

Perception Checking

Answer 11

A three-part method for verifying that accuracy of interpretations, including a description of the sense of data, two possible interpretations, and a request for confirmation for the interpretations.

Question 12

Presenting Self

Answer 12

The image a person presents to others.

Question 13

Reflected Appraisal

Answer 13

The influence of others on one’s self concept.

Question 14

Selection

Answer 14

The perceptual act of attending to some stimuli in the environment and ignoring others.

Question 15

Self-Concept

Answer 15

The relatively stable set of perceptions each individual holds of himself or herself.

Question 16

Self-Esteem

Answer 16

The part of the self-concept that involves evaluations of self-worth.

Question 17

Self-Fulfilling Prophecy

Answer 17

A prediction or expectation of a event that makes the outcome more likely to occur than would otherwise have been the case.

Question 18

Self-Serving Bias

Answer 18

The tendency to interpret and explain information in a way that casts the perceivers in the most favorable manner.

Question 19

Significant Other

Answer 19

A person whose opinions is important enough to affect one’s self-concept strongly.

Question 20

Stereotyping

Answer 20

The perceptual process of applying exaggerated beliefs associated with a categorizing system.

Question 21

Sympathy

Answer 21

Compassion for another’s situation.