Chapter 5

Question 1

Operations Strategy

Answer 1

efines how to execute its business strategy.It is how a firm’s processes are designedto produce the type of goods and servicesto support the firm’s business strategy

Question 2

Operations Strategy

defines

Answer 2

Product and Service
Design & Development
->
Process Design

Question 3

Quality function deployment

Answer 3

(QFD) is both a philosophy and a set of planning and communication tools that focus on customer needs in coordinating the design, manufacturing, and delivery of goods & services.

Question 4

(QFD) stands for

Answer 4

Quality function deployment

Question 5

House of Quality

Answer 5

is a graphic tool for designing and incorporating customer desires into a product. It is a part of QFD and it uses a planning matrix to relate customer needs to how a firm can meet those needs.

Question 6

house of Quality is a part of ____

Answer 6

QFD (Quality function deployment)

Question 7

QFD translates what?

[Test question]

Answer 7

translates customer wants into technical requirements of a product/service.

Question 8

Building the House of Quality•

[ doubt u need to know but just read over it ]

Answer 8

Determine customer requirements through the voice of the customer (VOC).
•Define technical requirements of the product.
•Determine interrelationships between the technical requirements.
•The relationship matrix defines what technical requirements satisfy VOC needs
.•Customer priorities and competitive evaluation help select which VOC requirements the product should focus on.

Question 9

Genichi Taguchi

Answer 9

stated that instead of constantly directing effort toward controlling a process to assure consistent quality, design the manufactured good to achieve high quality despite the variations that will occur in the production line.

Question 10

Taguchi’s loss function

Answer 10

explains the economic value of reducing variation in manufacturing.

Question 11

What type of function is a Taguichi’s loss function

Answer 11

Quadratic function

Question 12

Taguichi’s loss function formula

Answer 12

L(x) = k (x – T )^2

Question 13

L(x) is the

Answer 13

monetary value of the loss associated with deviating from the target,

Question 14

X is the

Answer 14

actual value of the dimension

Question 15

K

Answer 15

is a constant that translates the deviation into dollars

Question 16

Make sure to look over the slides and practice the math for the Taguichi’s loss function

Answer 16

Slide 7, 8, 9

Question 17

Reliability

Answer 17

is the probability that a manufactured good, piece of equipment, or system performs its intended function for a stated period of time under specified operating conditions. It is defined as a probability (0  R  1).

Question 18

A 97% reliable part

Answer 18

97% reliable part has a probability of 0.97 that it will perform its function for a given period of time under specified operating conditions.

Question 19

The total reliability of a serial system

Answer 19

serial system is the product of the individual probabilities of each process in a system

Question 20

Make sure you go over thew examples for reliability

Answer 20

Slides 9, 10

Question 21

Design failure-mode-and-effects analysis (DFMEA)

Answer 21

is a technique for identifying how a product may fail; the effect of a failure on the customer; seriousness, likelihood of occurrence, and ability to detect a potential failure; cause of failure, and how it can be corrected by improving the design.

Question 22

Design for manufacturability (DFM)

Answer 22

is the process of designing a product for efficient production at the highest level of quality.

Question 23

Product simplification

Answer 23

is the process of trying to simplify designs to reduce complexity and costs and thus improve productivity, quality, flexibility, and customer satisfaction.

Question 24

Design for Sustainability:

Answer 24

Many products are discarded simply because the cost of maintenance or repair is too high when compared with the cost of a new item. One aspect of designing for sustainability is designing products that can easily be repaired and refurbished or otherwise salvaged for reuse.

Question 25

The service scape

Answer 25

is all the physical evidence a customer might use to form an impression. It provides the behavioral setting where service encounters take place.

Question 26

Standardization of the service scape

[ answer choice dont need to learn just read over]

Answer 26

enhances efficiency, especially for multiple site firms.