Chapter 4 Flashcards
Hard technology
refers to equipment and devices that perform a variety of tasks in the creation and delivery of goods and services
Soft technology
refers to the application of software and information systems in the creating and delivery of goods and services
Bar Code•
Identifies the content of a carton (product family)
What is the next generation of bar codes?
EPC and RFID
What does EPC stand for
electronic product code
What is the drawback of barcodes
It identifies a product, but it doesn’t identify which product is which.
What can EPC identify?
EPC can identify individual units
Which one has more information
a. bar codes
b. epc
b. EPC
Which one has less information
a. bar codes
b. epc
a. bar codes
What year EPC and RFID
1940s
What is EPCs powered by
EPCs are powered by RFID
What does EPCs do not track
EPCs do not track customers
EPCs can identify what?
a specific box of product
EPCs contain what 2 things
a standard bar code + a unique identifier
EPCs assist retailer in ______ and ______ the products
monitoring and tracking
RFID
tags are tiny computer chips that transmit radio signals and can be mounted on packages or shipping containers to help organizations identify product locations and movement.
RFID
tags are being embedded in virtually everything, from clothes, to supermarket products, to livestock, to prescription medicines, and have been used to monitor residents in assisted living buildings and track the movements of doctors, nurses, and equipment in hospital emergency rooms.
Near Field Communication (NFC)
is a specialized subset of RFID technology that was designed as a secure form of data exchange between an NFC tag or Android-powered device with another Android-powered device.
Where is RFID used?
- Medical
- Counterfeit
What are the 3 things that RFID identifies
- Individual items
- aggregate (crates, pallets, boxes)
- deliveries and receipts
Computer-Integrated Manufacturing Systems (CIMS)•
A production system that uses hardware and software to automate the design, production, and distribution activities of products.
numerical control (NC)
machine tool uses punched tape to control its actions
Computer numerical control (CNC)
machines are NC machines that use computer to control its movements
A robot
robot is a programmable machine designed to handle materials or tools in the performance of a variety of tasks.
CAD/CAE
enables engineers to design, analyze, test, simulate, and virtually manufacture products before they physically exist.
CAM
involves computer control of the manufacturing process.
Flexible manufacturing systems (FMS)
consist of two or more computer-controlled machines linked by automated handling devices.
(ERP) stands for
Enterprise Resource Planning
ERP systems
integrate all aspects of a business—accounting, customer relationship management, supply chain management, manufacturing, sales, human resources—into a unified information system and provide more timely analysis and reporting of sales, customer, inventory, manufacturing, human resource, and accounting data.
ERP emphasizes what?
a single, common database.
Two prominent vendors of ERP software are _____ and ______.
SAP and Oracle
_____ is a PeopleSoft ERP system.
MyUNLV
ERP allows units to what?
share information and communicate with each other easily.
(CRM) Systems stands for
Customer Relationship Management
CRM
is a business strategy designed to learn more about customers’ wants, needs, and behaviors in order to build customer relationships and loyalty, and ultimately enhance revenues and profits
CRM enables what?
a firm to better manage its customers
Service technologies
are used behind the scenes to increase customer service.
E-service
refers to using the Internet and technology to provide services that create and deliver time, place, information, entertainment, and exchange value to customers and/or support the sale of goods.
_____ is an example of a service technology that is supposed to streamline students’ records and make registration relatively easy.
MyUNLV
Many health care facilities are adopting ______ ______ _____ systems that can be easily integrated with medical records, billing, patient scheduling, & accounting.
electronic medical record (EMR)
(EMR) stands for
electronic medical record
What is used at UPS to make better service technologies
Technology at UPS such as handheld devices, UPSnet, UPS Mail, etc.
Where is automation found?
found in many areas of services, including automated car washes, robotic surgery, mail sorting machines, delivery of medical records within hospitals, automated one-man garbage trucks, fetal monitors, electronic hotel keys and locks, airline auto-pilot, and entertainment using robots such as Disney World’s Hall of Presidents and Country Bear Jamboree.
Scalability
[ test question ]
is a measure of the contribution margin required to deliver a good or service as the business grows and volumes increase.•.•
•High scalability
[ test question ]
is the capability to serve additional customers at zero or extremely low incremental costs (e.g., Monster.com)
Low scalability
[ test question]
implies that serving additional customers requires high incremental variable costs (e.g., WebVan).•Many of the dot.coms that failed in the year 2000 had low scalability and unsustainable demand.
