Chapter 4: Verbal messages

Question 1

Abstraction

Answer 1

The process of communicating using concepts that can differ from reality.

Question 2

Ageism

Answer 2

Prejudice and discrimination against people based on their age.

Question 3

Anonymous messages

Answer 3

Describes situations where the acting person’s identity is unknown

Question 4

Assertiveness

Answer 4

Expressing your point of view in a way that is clear and direct, while still respecting others

Question 5

Confirmation

Answer 5

Convey that parties in the relationship are valued.

Question 6

Connotation

Answer 6

A feeling or idea that a word has, in addition to its literal or main meaning

Question 7

Date

Answer 7

Shared and symbolic interaction

Question 8

Denotation

Answer 8

The objective meaning of a word

Question 9

Disconfirmation

Answer 9

Simply and frankly deny the value of other people.

Question 10

Extensional orientation

Answer 10

A tendency to look first at the actual people, objects, and events and then at the labels

Question 11

Fact-inference confusion

Answer 11

The concern for dignity, honor, and status. Hence, face can be given by people and lost.

Question 12

Heterosexist speech

Answer 12

Conceptualizing human experience in strictly heterosexual terms and consequently ignoring, invalidating, or derogating

Question 13

Index

Answer 13

Designed to help you communicate clearly with your intended audience

Question 14

Indiscrimination

Answer 14

Occurs when a distinction is not made among different persons, places, or things.

Question 15

Intensional orientation

Answer 15

Tendency to view people, objects, and events in terms of how they’re talked about or labeled, rather than how they exist.

Question 16

Netiquette

Answer 16

A way of defining professionalism through network communication

Question 17

Onymous messages

Answer 17

The author of the message is clearly identified.

Question 18

Polarization

Answer 18

The process that causes neutral parties to take sides in a conflict.

Question 19

Purr words

Answer 19

Words that seem to have a denotative meaning but are actually connotative in meaning.

Question 20

Racist speech

Answer 20

Refers to offensive discourse targeting a group or an individual based on inherent characteristics

Question 21

Rejection

Answer 21

A general term used to describe what is no longer needed nor wanted

Question 22

Sexist language

Answer 22

Any expression (act, word, image, gesture) based on the idea that some persons, most often women, are inferior because of their sex.

Question 23

Snarl words

Answer 23

A derogatory term, a term used to insult or demean its referent.

Question 24

Static evaluation

Answer 24

When a person retains an evaluation, despite the changes in the person or thing

Question 25

Truth bias

Answer 25

The tendency to assume, in the absence of evidence, that interaction partners are telling the truth.