Chapter 3: Listening in human communication

Question 1

Listening

Answer 1

The process of receiving, understanding, remembering, evaluating and responding to verbal or nonverbal message

Question 2

Short term memory

Answer 2

Limited in capacity hold only a small amount of information

Question 3

Long term memory

Answer 3

Unlimited capacity of storing information in brain

Question 4

False memory syndrome

Answer 4

Memories of a traumatic episode, most commonly childhood sexual abuse, which are objectively false, but in which the person strongly believes.

Question 5

Backchanneling cues

Answer 5

Message that let speaker know you’re paying attention as when you nod in agreement

Question 6

Empathy

Answer 6

To see the world as they see it, to feel what they feel

Question 7

Negative empathy

Answer 7

The understanding and/or sharing of others’ negative emotional states

Question 8

Critical listening

Answer 8

Think logically and disapportionately about

Question 9

Active listening

Answer 9

Being fully present in the conversation; Showing interest by practicing good eye contact